Raleigh Chamber's Journey to Automation

The Raleigh Chamber embarked on a journey to improve its member onboarding process, recognizing the challenges posed by manual procedures. Despite being situated in a thriving business environment, the chamber faced inefficiencies that drained staff resources and delayed new members' access to benefits. These hurdles included manual data entry, dues calculation, and communication processes, leading to friction in the onboarding experience. The goal was clear: to deliver a seamless, secure, and convenient membership sign-on experience with immediate access to benefits.

To address these challenges, the chamber turned to automation workflows within MemberClicks Trade, a configurable AMS solution tailored for chambers of commerce. With MemberClicks Trade, the Raleigh Chamber streamlined its onboarding process, automating key tasks such as data entry, payment processing, member benefit allocation and email communications. This shift towards automation enabled the chamber to enhance efficiency, reduce manual effort and provide new members with instant access to benefits upon joining.

The chamber experienced a streamlined onboarding experience, leading to improved member satisfaction and enhanced internal efficiency. By leveraging automation, the Raleigh Chamber could focus on delivering more value-added services to its members while ensuring a seamless onboarding experience. This transformation underscored the importance of technology in optimizing membership management processes and contributing to the chamber's role as a vital resource for businesses in Raleigh.

Overall, the success story of the Raleigh Chamber's journey to automation with MemberClicks Trade highlights the transformative potential of leveraging technology to overcome operational challenges and enhance member experiences. As other organizations seek to improve their onboarding processes and maximize member value, the Raleigh Chamber serves as an inspiring example of innovation and adaptation in the face of evolving needs.

Read the full case study and discover the methods the Raleigh Chamber implemented with MemberClicks Trade to reach their goal and see results. Plus, learn about the benefits of automating manual processes and the role MemberClicks Trade plays in delivering measurable results for chambers of commerce.