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From the winner's circle: Georgia 2030

Ben Goldstein on Wednesday, October 11, 2017 at 11:45:00 am 

The Georgia Chamber of Commerce was coming up on its 100th anniversary when it decided to pursue a change of strategy. Prompted by shifting political, demographic and industrial headwinds, the new 15-year strategic plan, dubbed Georgia 2030, was meant to serve as a road map for leaders in business and government to better address new challenges before they become unmanageable.

“Coming into 2016, we were really faced with a state that’s rapidly changing, and we knew we needed to pivot as an organization,” said Kelsey Moore, director of economic development and special projects at the Georgia Chamber. “For much of the state, especially the rural counties, the outlook doesn’t look good, so we set out to empower them to change before some of these predictions become a reality.”

Chamber staff began by pulling data on demographic and economic trends, using subscription software from Chmura Economics & Analytics, as well as the U.S. Census Bureau and the Governor’s Office of Planning and Budget. They found that, by year 2030, Georgia will have an additional 1.9 million residents, and will no longer be majority-white or Republican.

Armed with their findings, a delegation from the chamber embarked on a tour of the state’s 12 regions, which was organized into a series of sessions held at affiliate chambers and open to the public. Attendees engaged with the presenters using interactive live-polling software, which allowed them to fill out surveys in real-time on their smartphones and tablets to provide feedback about key issues in the state. 

“We were selling out and it was usually standing-room only, which honestly came as a shock to us,” said Moore. “For a lot of these communities, no one ever really asked them before what they thought about these issues. They were really appreciative that we weren’t just lecturing them—we were actually listening to their opinions.”

The Georgia Chamber drew upon the survey data and insights gained from the listening tour and synthesized it into a strategic document. The final report found that 76 percent of respondents think the state’s legal environment is too costly for business; 83 percent support advancing dialogue with diverse communities; and 60 percent support expanding Medicaid or implementing a Georgia-specific alternative. Another major finding was that 85 percent of respondents want to see the chamber more actively promote Georgia-made products and services.

“We found that our investors and stakeholders expect the business community to be involved in issues that we weren’t previously involved in, like race, diversity and poverty,” said Moore. “We’ve always been involved in education, but there’s more of an understanding now that if a child doesn’t have enough to eat, he won’t be able to concentrate in class.”

The success of the Georgia 2030 strategic initiative helped the chamber land the coveted Chamber of the Year title at the ACCE convention in Nashville in July.

“It was a wonderful, outside nod to all of the blood, sweat and tears we put in and all of the thousands of miles spent travelling around the state,” said Moore. “Getting that recognition from an international organization really reaffirms the work we’re doing and gives us a boost to keep going.”

Looking ahead, Moore says the chamber plans to use the data and feedback from the listening tour to foster a dialogue with diverse communities about issues like healthcare, education and workforce.

“We received so much great feedback from across Georgia by engaging and conversing with all of our stakeholders and giving them a voice,” said Moore. “We know that if we can show you what the future looks like and start talking about it today, then we have the opportunity to change it. That’s a really positive thing for a lot of our communities.”

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Tags: Chamber of the Year, Georgia Chamber, Georgia2030, Strategic Plan, #ACCE17, #ACCEAwards

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Hitting the road with the AWB

Ben Goldstein on Tuesday, October 10, 2017 at 12:15:00 pm 

The Association of Washington Business is going on tour. Assembled into two decked-out buses, the AWB team is crisscrossing Washington state visiting local manufacturers to celebrate  National Manufacturing Day. The six-day, 70-plus-stop tour has brought the group to a 154-year-old textile manufacturer, a four-year-old brewery and a maker of first responder vehicles, as part of an effort to promote locally-made goods and public policies that support makers.

“This is our inaugural statewide bus tour celebrating and highlighting the importance of manufacturing to the economy and the state of Washington,” said Kris Johnson, president and CEO at AWB. “We recognize that a vast majority of manufacturers are either privately-held or family-owned, so it’s not just about building strong companies, it’s about building strong communities and families as well.”

The crew is travelling in two buses, outfitted out with colorful logos and eye-catching designs. At every stop along the tour, workers are invited to autograph the bus and pose for a group photo with the signed bus in the background.

“How often has it been legal for you to write on a vehicle?” mused Johnson. “There must be 3400 signatures on it with the different logos. It’s really cool to see the all the personalization on this bus.”

Among the tour’s stops was Lampson International LLC, a family-owned maker of heavy lift cranes that employees 450 people in the Tri Cities area of southeastern Washington. They also stopped off at John I. Haas Inc., the leading provider of hops throughout North America.

“Every single manufacturer we’ve visited is so appreciative that we’re doing this,” said Johnson. “We are seeing a mixture of the types of products we all use in our everyday lives, but sometimes forget they are made right here in our local communities.”

Aside from meeting with manufacturers, the tour also includes an educational component. At Delta High School, a STEM school in Pasco, Washington, Johnson spoke to students about available science and technology opportunities in the local economy.

“At Delta, they’re preparing students for the types of STEM-related careers you can get when you’re done with high school,” said Johnson. “We know that 70 percent of all job openings by 2020 will require some type of STEM or post-K-12 experience, so these programs are really essential for developing talent locally.

Johnson says he hopes the tour will spread awareness about the important role that manufacturers play locally, as well as the policies they need to thrive. He says that issues related to regional competitiveness, like lowering tax rates on manufacturers, will be key to increasing prosperity in the state.

“The folks we’re meeting with clearly understand how important competitiveness relief is, especially when they’re competing against companies all across the globe,” said Johnson, adding that, “these companies could really use some predictability, reliability and common sense relief from a competitiveness standpoint.”

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Tags: Manufacturing, talent, Tour, workforce, Association of Washington Business, education

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From the winner's circle: Advocating for Paducah

Ben Goldstein on Thursday, October 5, 2017 at 11:00:00 am 

Since 1952, the Paducah Gaseous Diffusion Plant has been an economic driver in McCracken County, Kentucky. These days, the plant is still the premier employer in town, although since being deactivated in 2013, its workers have switched from powering the plant’s uranium-enrichment operations to cleaning and decontaminating the site, a long process expected to stretch on for decades.

The first federal contract for cleanup at the site was awarded for a three-year period in 2013. Because of the plant’s importance to the local economy, Sandra Wilson, president and CEO at the Paducah Area Chamber of Commerce, knew she’d have to take action to obtain a longer follow-up contract, which would provide a sense of certainty to the town of 26,000.

“From our community’s perspective, we needed the federal government to make it a longer contract because people need that stability for their future,” said Wilson. “Moving here for just three years doesn’t necessarily give you the feeling that you might want to buy a house and permanently relocate here.”

In September 2015, the chamber capitalized on its annual D.C. visit to make the case in person to Ernest Moniz, then secretary of the Department of Energy. During those meetings, Wilson invited energy department officials to Paducah to tour the plant and attend an “appreciation reception” hosted by the chamber.

It was there that Wilson was told Paducah had been chosen to receive a permanent display at the DOE building in Washington to commemorate the gaseous diffusion plant’s decades of national service. The 20-foot-long display would consist of panels recounting the site’s storied history, including its connection to former U.S. Vice President Aben Barkley, a Paducah native who helped the city land the plant back in the 1950s.

“We’re very proud that we were only the fifth community in the country to be invited to receive a display like this,” said Wilson. “It was really a big plus for Paducah that highlighted our site and the important work done there.”

The chamber’s relentless advocacy efforts paid off big in early 2016 when the DOE announced the plant’s new contract would run for a five-year term, followed by two renewal periods for a possible total of 10 years.

“With the renewals tacked onto the five-year contract, it is now likely that we will have stability for our workers for at least the next 10 years to come,” marvelled Wilson. “In that sense, we really achieved what we set out to accomplish through our advocacy in Washington and in Frankfort, Kentucky.”

The campaign on behalf of the Paducah Gaseous Diffusion Plant was part of an eventful year for the chamber, during which it set new membership and revenue records and launched the area’s first young professionals group—achievements that helped it win Chamber of the Year at the ACCE convention in Nashville.

“When we got the call from ACCE, we screamed so loudly that the tenants upstairs came down to make sure we were okay,” recalled Wilson. “With our advocacy success and the other milestones we hit, it was just a wonderful accomplishment to be recognized for the amazing year we had.”

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Tags: Department of Energy, Paducah Area Chamber of Commerce, Advocacy, D.C. Fly-in

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Stormwater Solutions

Ben Goldstein on Tuesday, October 3, 2017 at 12:00:00 am 

In San Diego County, which receives about 10 inches of rain each year, the issue of water use takes on a unique dimension. Because of its desert climate, the semi-arid region is almost completely reliant on water imports from other areas.

The San Diego Regional Chamber of Commerce is working to change that, through its leadership of the Water Reliability Coalition, a new community group that explores ways to discharge and recycle stormwater runoff. Inspired by progress in nearby Los Angeles County, the coalition hopes that developing a holistic stormwater reuse strategy can reduce the drought-prone region’s dependence on imported drinking water.

Stormwater discharge in the metro area is regulated by the local and state water boards, which require all construction in the region to submit plans to reduce runoff, as well as develop strategies for treatment and reuse.

“One of the challenges we’re facing is more rain than usual, so storage becomes very important,” said Sean Karafin, vice president of policy and economic research at the San Diego Regional Chamber. “The water is very valuable if you can store it, so we’re trying to create that new water source while complying with regulations, which is really what makes it financially feasible in some cases.”

The chamber received funding from the San Diego Foundation to hold a series of public workshops to engage the business community and facilitate a dialog about stormwater reuse. These workshops culminated in the Stormwater Summit in September, where small groups identified important themes that were later summarized in a white paper by the Water Reliability Coalition.

In the white paper, the coalition identifies examples of other municipalities in Southern California that are successfully diverting stormwater for potable reuse. One such example is the Franklin D. Roosevelt Community Park Regional Stormwater Capture Project in Los Angeles, a system of drains that remove trash and sediment from stormwater runoff at the park, before diverting it to areas where it can safely infiltrate, or reenter, the ground.

Another project that was highlighted was the San Diego International Airport Authority, which developed best management practices for discharging stormwater runoff from one its terminal parking lots. The proposal will treat and recycle more than 30,000 gallons annually, according to the white paper.

“The airport authority actually believes that stormwater capture and reuse is important to the whole region,” said Richard Gilb, director at the San Diego County Regional Airport Authority. “With over 600 acres of concrete basically that gets 10 inches of rain a year, that’s a lot of water. We think it’s a silver bullet.”

Karafin, while optimistic, remains realistic in his expectations about the long road ahead for widescale adoption of stormwater reuse technology.

“There are opportunities for stormwater capture and reuse, but it’s going to take some very collaborative and willing parties to make this situation better,” he said. “We’re not going to solve it with just the business community advocating. We’re going to have to work with environmentalists and our elected officials to all get on the same page about what makes most sense.”

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Art paves the way for economic prosperity

Randy Cohen and Emily Peck on Thursday, September 28, 2017 at 8:30:00 am 

New research reminds us that supporting the arts and culture sector accelerates local economic development and creates vibrant communities.

Eighty-two percent of Americans believe that the arts add value to the economy and local businesses, according to an Americans for the Arts poll. Another survey by the Conference Board and Americans for the Arts reports that 67 percent of businesses support the arts because of their economic impact.82 percent of Americans believe that the arts add value to the economy and local businesses, according to an Americans for the Arts poll.

People and businesses agree: creating a strong and vibrant arts community isn’t just nice, it makes economic sense. Simply put, arts and cultural organizations are businesses that invest in communities and grow economies.

A recent report published by Americans for the Arts explains the importance of arts and culture to commerce. For the report, titled Arts & Economic Prosperity 5 Report (AEP5), researchers collected and analyzed data from nearly 15,000 organizations and more than 212,000 patrons to measure industry spending.

Typical attendees to an arts-focused event spend more than $31 each, not including admission costs. Collectively, consumption by those audiences sends more than $100 billion each year to local businesses in the United States. The economic impact is significant: supporting the arts means supporting 4.6 million jobs and generating $27.5 billion in government revenue, while also benefiting many business segments within a community.

Many arts supporters travel far and wide to attend performances, events and exhibits. In fact, 34 percent of said attendees live outside the county in which the event takes place. And 69 percent of these non-local attendees said their primary purpose for visiting a community was specifically to attend this arts/cultural event. When asked what they would be doing if the event being attended wasn’t taking place, 41 percent of local arts supporters said they would have traveled to another community for a similar type of event.

Perhaps what’s more astounding is that non-local attendees spend twice as much — $47.57 compared to $23.44 — as attendees from the local community. In short, that means opportunities are endless for local businesses to market a wider variety of goods and services to visiting arts supporters. When these events take place, restaurants see more customers, hotels have more visitors and retail stores have more foot traffic.

While typical non-local attendees spend almost $50 per event (not including admission costs) on average, visitors who book hotel rooms or reserve other accommodations for lodging spend more than $160 each, on average.

While supporting arts and culture, audiences also support local eateries of every variety, from fine dining restaurants to food trucks. About 54 cents of every dollar spent goes to culinary experiences.

And like hotels and restaurants, retailers benefit, too. From the purchase of gifts to souvenirs, one-fifth of every dollar spent by arts supporters goes to the local retail sector.

Transportation-related expenses account for $.10 of every dollar spent by arts supporters. This includes spending on mass transit, like subways, as well as ground transportation, such as taxis, buses and parking.

It’s easy to see how nearly every segment of a local economy benefits from a vibrant arts and culture scene. Art paves the way for economic prosperity. Additionally, art contributes to enhanced quality of life and creates unique cultural experiences.

By supporting arts and culture, chambers of commerce support restaurants, retailers, hotels and transit in the communities they serve. And, supporting arts means creating a more vibrant place for people in the community.

For more local and national data, check out the Arts & Economic Prosperity 5 Report (AEP5), published by Americans for the Arts. Learn how can chambers of commerce can support the arts and culture sector at www.pARTnershipMovement.org.

Randy Cohen is vice president of research and policy and Emily Peck is vice president of private sector initiatives for Americans for the Arts.

Tags: Economic Impact, Arts, Economic Development

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From the winner's circle: Stay strong and ChamberON

Ben Goldstein on Wednesday, September 27, 2017 at 11:25:00 am 

It’s been a whirlwind year for the Huntsville/Madison County Chamber of Commerce. In the last fiscal year, the chamber radically revamped its total resource campaign and developed a master plan for the renovation of the second-largest research park in the U.S.—two achievements that helped it land the much-coveted Chamber of the Year award from ACCE.

“We feel blessed,” said Chip Cherry, president and CEO at the Huntsville/Madison County Chamber. “As someone who has seen the judging process up close and personal, this award is truly humbling.”

ChamberON

One of the biggest undertakings of the year was the restructuring of the chamber’s total resource campaign, which had become unwieldy and duplicative due to its large size. Before the modifications, there were more than 45 volunteers working independently of one another, which burdened chamber staff by requiring them to spend an inordinate amount of time managing the program.

“In short, the volunteers’ goals and objectives had diverged from the chamber’s,” said Cherry, adding that “the focus had shifted to rewards, and this caused some friction among our staff.”

To rectify the situation, Cherry made the decision to whittle the program's ranks down to just 11 volunteers from the initial 45. He also hired a full-time staff member to oversee the campaign, which was rebranded as “ChamberOn,” to reflect its renewed mission and reinvigorated sense of purpose.

These changes have revived the performance of the program, which has increased productivity by nearly 15 percent since late 2015. The operating costs have also been cut, because of the smaller size of the volunteer cohort and the reduced amount of trips and rewards they require.

“I have not heard a single complaint from any of my members related to this process,” said Cherry. “Occasionally, when there's an event coming up and we have a few unsold tables or seats, we can count on these individuals to push hard and get it done. It’s led to us having a much better performance from our events perspective.”

Cummings Research Park Master Plan

The Cummings Research Park—the nation’s second largest—had seen better days. Built more than half a century ago to suit the needs of a mostly suburban generation of workers, the park’s oldest buildings were no longer viable and its restrictive zoning regulations prevented city officials from making much-needed changes.

“When the park was developed, it wasn’t really designed to attract people to come work there,” said Cherry. “The current generation wants to see a sense of place versus just a piece of real estate.”

The chamber led a committee, including partners from the City of Huntsville and the Huntsville/Madison County Industrial Development Board, to craft a 50-year master plan for the park. The committee wanted to enhance the park’s appeal by installing amenities like bicycle lanes, greenways and pedestrian paths. It also lobbied to overhaul the outdated zoning regulations that, for years, had prevented the city from building apartment buildings and eateries on the edges of the property.

"We wanted to develop housing around the parks so that people can live there and then walk or bike to work,” said Cherry. “It’s sidewalks; it’s pocket parks; it’s centers where there will be restaurants and shops. Skilled workers want all of these different things.”

In May 2016, a press conference was organized to unveil the draft master plan to the research park’s many stakeholders. A 12-week public feedback period was held, with stakeholder sessions arranged in small and large groups. The consensus was positive.

“A plan is only as good as its implementation—which we’ve already begun,” said Cherry. “The entire community has bought into this process, and the feedback we’ve gotten has been through-the-roof.”

What’s next?

Coming off an eventful year and a big win at the ACCE convention in July, Cherry is adamant that the chamber not grow complacent. He sees revamping the chamber’s communications shop as the next major challenge to tackle.

“I think the biggest priority for us right now is trying to figure out how to get in front of the communications challenges we all face,” he said. “We want to ensure we have that relationship of trust where we can share the business point of view and be part of the dialogue. It’s one of the key things we’ll be working on this next year.”  

Want to see your story featured in the #ACCESpotlight? Share it with Ben Goldstein.




Tags: #ACCE17, #ACCEAwards

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Communicating your chamber's value

Ben Goldstein on Tuesday, September 19, 2017 at 2:25:00 pm 

If you’re a membership sales pro at a chamber of commerce, you’ve probably heard something like this before while recruiting prospective members: “I would love to join, but I just don’t have the time.”

It’s one of the most common objections that chamber professionals hear as they try to recruit companies to join their ranks. And, it’s rooted in a misconception about the value that chambers offer their members and communities.

“If possible, try to identify your value in terms that rely less on attendance and participation,” advises Shari Pash, founder and CEO of Strategic Solutions for Growth, a consulting firm for chambers of commerce and other membership associations. “We have to be able to put our values into words, and then put them into our messaging. What is our brand? What are we known for?”

Pash says that chambers need to do a better job differentiating between members who primarily seek networking opportunities and those who join because they believe in the chamber’s broader mission to advance their communities as better places to work, play and live.

“I like to ask my clients: Are you a member organization that has events? Or are you an events organization that has members?” she says. “So many chambers tell their members’ stories beautifully, but they don’t take the time to tell their own stories.”

When approaching prospective members, Pash advises her clients to think in terms of WIFFM: “what’s in it for the member?” Chamber pros need to learn their value points; both functional services like trainings and discounts, as well as networking services like referrals and exposure.

“Because our prospects don’t know what they don’t know, we need to make sure we ask the right questions,” she says. “The more value points you can learn are important to them, the more effective conversation you will have.”

Even the best recruitment pitches, however, can fall flat when prospective members believe they lack enough free time to get their money’s worth from joining. Pash likens this attitude to that of a gym membership, in which the benefits of joining are only realized if you actually take the time to work out regularly.

“From a mission standpoint, all of the things you’re doing for your members are way beyond having to be involved like a gym membership,” says Pash. “Nowhere in your mission statement is it written that you have to have time to join.”

But, how can you tell if a prospective member will be more receptive to a networking-driven message or a mission-driven one? A good clue, advises Pash, is to look at their size. 

“Small businesses are more interested in exposure and growing their business; they need more customers and clients,” says Pash. “Still, it’s up to us to educate small business on the importance of mission and why it ultimately impacts their success.”

“Larger businesses naturally stay mission-focused,” she continued. “They want to see what kind of values we have and what we provide for the larger community, like education and workforce.”

A good way to develop the tool-set needed to effectively pitch membership have a group strategy session, in which someone transcribes your chamber’s various benefits and value-points in a written document, so the entire team will be on the same page, says Pash.

“There are 520 hours in a calendar quarter, so I recommend taking half a day to work on these tools,” she says. “Think about those four hours you spend. What does that do for the other 516 hours left? Are you more efficient and do you have better outcomes?”

Watch the full Webinar and question-and-answer session here.

 

Tags: Sales, Chambers of Commerce, Membership

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Accelerating inclusion

Ben Goldstein on Tuesday, September 19, 2017 at 12:30:00 pm 

As the world becomes increasingly diverse, the number of minority-owned businesses is on the rise. This shifting demographic landscape is encouraging chambers of commerce as they provide programming that supports these under-represented businesses.

Below, we provide brief overviews of two ongoing and successful chamber-led programs that are working to advance the state of minority-owned businesses in their regions.

West Michigan Minority Contractors Association

At the Grand Rapids Area Chamber of Commerce, Vice President of Business Services Dante Villarreal says the biggest obstacle facing minority-owned businesses is a critical lack of access to resources and connections.

“A lot of it boils down to lack of networking opportunities,” said Villarreal, adding that “part of the challenge facing minority firms is connecting with large companies, some of which just don’t know where to look to find them.”

Villarreal heads the West Michigan Minority Contractors Association (WMMCA), a program that strives to help minority- and women-owned contractors develop business relationships with larger companies in the area. The program offers bid announcements, monthly meetings and training sessions as part of its benefits package.

“The WMMCA is made up of two groups: minority contractors and non-minority firms in town that want more diversity in their supply base,” said Villarreal. “We bring the two groups together every month for a structured meeting, and that facilitates collaboration.”

At the monthly meetings, guest speakers from the business community conduct workshops and seminars on topics like contracting, insurance and marketing. The contractors review each other’s business plans and consult on goals and strategy.

“We help them understand what their strengths and weaknesses are and how they can address those,” said Villarreal. “These are very good masons and carpenters, but we want to help them develop their business side,” he added.

Villarrreal says the WMMCA stays in touch with participants after they complete the program, and continue advising them as necessary.

“This isn’t something you just do for a couple years and then you’re done,” he said. “Even after they’ve graduated and are successful, we want to continue to be the go-to resource for our minority business community here in Grand Rapids.”

Minority Business Accelerator

In Tampa Bay, the seat of Hillsborough County, the Greater Tampa Chamber of Commerce sponsored a study that found that minority-owned businesses, which account for nearly half of the county’s firms, contribute less than 5 percent of the county’s total revenue.

“The survey found that most minority-owned firms are predominantly small businesses that have 10 employees or less, and contribute about 9 percent of the total employment in Hillsborough County,” said LaKendria Robinson, director of the Greater Tampa Chamber Minority Business Accelerator. “They are making a big impact, but there are some disparities that are preventing them from having the impact they should be having.”

Five-to-eight businesses are selected to participate in 24-month cycles, in which they learn strategies to identify and overcome barriers to doing business. Companies selected to participate must have at least $500,000 in annual revenue and an active business plan.

During the first year, participants meet for 16 hours each month to participate in workshops and training sessions, and undergo a deep-dive assessment of their business plans. In the second year, they meet 10 hours per week and use the skills they learned during the first year to develop accelerated-growth plans.

“We have business development courses where we look at things like human resources, talent management, organizational management and leadership development,” said Robinson. “We’re really looking at a comprehensive curriculum to make sure they have the knowledge they need to continue to accelerate their businesses.”

Robinson hopes the Minority Business Accelerator will lead to increased job creation and more diversity in a wider array of industries in the region. She hopes that other counties will look to Hillsborough as an example of a community that has fostered inclusion in all sectors of the economy.

“We, as a chamber, are measuring our success in fulfilling our diversity and inclusion mission through our program participants,” she said. “If they’re successful, then we’re successful—and we can continue to fulfill that mission for years to come.”

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Tags: minority business development, diversity, inclusion

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The case for internships

Ben Goldstein on Tuesday, September 12, 2017 at 12:30:00 pm 

When it comes to landing that first job after college, research shows that completing an internship makes a world of difference in the eyes of hiring managers. Aside from providing students with work-based learning experiences, internships are used by communities to build talent pipelines that funnel students into the workforce.

The Fellowship for Education Attainment challenges chamber professionals to develop regional action plans that address specific education needs in their communities. Below, descriptions of plans devised by two former Fellows offer case studies on how to set up a successful internship program in your community.

Pathways to Pipelines

In the Chicago area, most employers judge internship experience as more valuable than other academic credentials, says Anne Kisting, executive director at the Chicagoland Chamber of Commerce Foundation.

In addition to helping students find jobs, Kisting figured internships could also solve a chronic problem facing regional employers—a severe shortage of IT talent. This led the chamber, in partnership with its local school district, to expand the Pathways to Pipelines initiative, which connects high school STEM students with small businesses from the community.

“We’re giving these students meaningful, work-based learning experiences that make them more attractive for employment,” says Kisting. “Some of these students come from schools in disadvantaged neighborhoods, so these kinds of internships are a way to level the playing field.”

The chamber educates businesses owners about best practices in internships, including the need for soft skills training. To ensure success, the chamber hosted an education session for business owners on the topic of managing internships.

“It sounds intuitive, but it’s not,” says Kisting. “We equip small business owners with tips and advice to make this an optimal experience all-around. Being aware of the need for soft skills and being willing to work on them is essential.”

Kisting plans to work with local colleges to create a more direct school-to-employer pipeline and engage larger businesses by expanding the Pathways program. She also wants to see employers gain more perspective on internships and the myriad benefits they offer.

“I envision this expanding into the college internship space, so that a meaningful IT talent pipeline is created for employers in the Chicagoland region,” she says, adding: “I also hope that employers will be more educated about the return on investment in internships.”

Career Sync

In Springfield, Ohio, a city of 59,000 wedged partway between Columbus and Dayton, Amy Donahoe, director of workforce development at the Chamber of Greater Springfield, sought a way to use her regional action plan as a springboard to retain a larger share of the intern talent, much of which leaves the city after college and never returns.

“The main goal of Career Sync is to take the young talent while they’re working here for the summer and engage them in more aspects of the community,” said Donahoe. "We want to engage them with people and events and show them what we’re all about and the type of people that are here.”

Donahoe engaged local young professional groups to help brainstorm ways to enhance the internship experience in the city, efforts which culminated in a series of four educational and networking sessions, in which YPs would teach interns about topics like networking and personal branding, community attractions, negotiating compensation packages and investing and retirement savings.

Through Career Sync, the chamber was able to link up prominent employers with well-established internship programs like Speedway LLC, the gas station and convenience store chain headquartered in Clark County, with other, smaller businesses that are considering setting up their own internship programs. Career Sync also assigned young professionals as mentors to the interns to guide them and help them grow professionally.

Donahoe intends to grow Career Sync and establish a fundraising plan to raise money for the program, which had relied on volunteer time and donations for the educational sessions. She hopes to organize a larger event, like a sports game, to engage more interns and young professionals.

“I want to really engage a larger group of interns, so incorporating a big event is something we can do,” said Donahoe. “Based on the feedback I got from employers, it seems like they all think this is something that can grow bigger and have more of an impact in the future.”

Tags: Internships, Education Attainment Division, Fellowship for Education Attainment

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Growth Matters

Ben Goldstein on Wednesday, September 6, 2017 at 4:16:00 pm 

Growth is a good problem to have, as the saying goes. But, for some communities, it can a concept that causes friction and resentment—particularly when they perceive it as not benefiting society at-large.

The challenges created by such misunderstandings are on display in the Cayman Islands, where 21,000 indigenous Caymanians often find themselves in direct competition with the 39,000 foreign nationals who supply much-needed manpower to the island nation’s $3.2 billion economy.

“Because our economy is growing at such a fast pace, we now have a situation where more than 50 percent of our workforce is held by foreign nationals,” said Wil Pineau, CEO at the Cayman Islands Chamber of Commerce. “Locals sometimes feel as though they’re not getting the direct benefit of that growth, and as a result, they’re feeling a bit threatened by it.”

To better educate its community about economic opportunity, the chamber launched Growth Matters, an award-winning campaign about the the importance of growth and the synergy between the private sector and increased prosperity. The initiative features a fun and creative 10-part animated series that explains the role of the private sector in a format that appeals to viewers of all ages.

“We’re trying to inform our community that economic growth is something that originates in the private sector,” said Pineau. “Growth is vitally important for any economy, and we wanted this campaign to provide examples of how growth happens and why it’s important for our future.”

After bringing together a committee of experts to write scripts, the chamber tapped ThinkMojo, a San Francisco-based animation company for help with production. Next, they partnered with Bliss, a local marketing firm, to create a standalone website, which integrates their Youtube channel.

“We developed the script, put an RFP together, got our fundraising in line and consulted our members,” said Pineau. “We really believed that animation was the best way to appeal to the widest cross-section of people.”

The campaign partnered with a local cinema to use its VIP screen as a venue to promote the new video series. Attendees at the premiere included elected officials, political candidates, media chiefs, business leaders and the general public.  

“The cinema liked our message so much that they agreed to broadcast our series as advertisements for free over a 10-week period,” said Pineau. “They would air our videos as part of the ad scrolls before each movie, so we got massive exposure to our local community through that partnership.”

Pineau says he was caught by surprise when he learned  the campaign had won a Communications Excellence Best in Show award at ACCE’s annual convention in Nashville, Tennessee, in July.

“As a chamber on a little island that’s really just a blemish in the Caribbean sea, I felt proud and humbled,” said Pineau. “It just demonstrates that good ideas can win awards when they’re well-executed and supported by your membership.”

The next step, according to Pineau, is for the campaign to develop educational materials and a curriculum for Cayman Islands public schools to use. He says the program will be geared for students ages 1216, and will use the videos to teach them basic principles of economic growth.

“We just really want them to absorb the materials, because there are so many misconceptions and negativity about the private sector, especially in the media,” said Pineau. “We want to make sure students understand that the private sector isn’t the evil cousin out there, that they’re the ones who generate jobs and growth and positive energy in any community.”

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Tags: ACE Awards, Cayman Islands Chamber of Commerce, Communications, #ACCE17, #ACCEAwards

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