Reopening Resource Roundup – May 15, 2020
The U.S. Chamber launched a new Reopening Business Digital Resource Center that includes state-specific guidance, industry sector-specific guidance and more.
The National Governors Association is tracking state actions addressing business reopening on this chart.
Back to Work Surveys:
Here are two examples of back to work surveys chambers used to gain reopening insights from area businesses:
Indy Chamber President & CEO Michael Huber spoke to MSNBC's Alicia Menendez about the chamber’s ongoing efforts to connect people with jobs and resources through the Rapid Response Hub and Rapid Response Talent.
The Charleston Metro Chamber, working with a variety of partners in its three-county region through the One Region initiative, released phase one of re|IGNITE, a plan to safely reopen businesses. The plan is meant to provide confidence for employers, their employees and the community to safely reopen when the time is right.
Oregon Chambers: The Springfield Chamber and Eugene Area Chamber worked together to release Back to Business: A Guide to Reopening
Greater Des Moines Partnership released DSM Forward, a compilation of playbooks to help businesses prepare for economic recovery. DSM Forward includes industry specific playbooks as well as business function playbooks.
The Little Rock Regional Chamber worked with local advertising agencies to create a quick reference guide to help businesses formulate their relaunch messaging.
Commerce Lexington released An Introductory Guide to Reopening Your Business in the Era of COVID-19 to provide area businesses with policies and procedures to consider as they prepare to reopen.
The Wilmington Chamber released Smart Restart Hanover County, a framework to help get regional businesses back to work.
The Tacoma-Pierce County Chamber’s Rapid Response South Sound site is leveraging experts from area business to provide assistance to impacted businesses in the areas of financial assistance, HR & employee services, communications & marketing and more.
The Napa Chamber formed the Countywide Business Advisory Group to work with health and government officials to develop guidelines and rules of engagement to reopen businesses and facilitate economic recovery. The chamber also launched the Community Assist Campaign, an ongoing video series to spark positive, productive conversations during a difficult time.
The Cincinnati USA Regional Chamber, Procter & Gamble Co., CVG and Brain Brew Custom Bourbon at Eureka! Ranch are helping businesses resume operations by providing free RESTART Kits.
The Greater Oklahoma City Chamber and Tulsa Regional Chamber partnered with the Oklahoma Department of Commerce and Oklahoma Manufacturing Alliance to provide a directory of companies supplying Personal Protective Equipment (PPE) and other supplies needed for operating according to guidelines set forth by the CDC.
- McKinsey & Company: Digital strategy in a time of crisis
- HBR: Leading Through Anxiety – Inspiring Others When You’re Struggling Yourself
- S. Chamber: Federal Liability Problems and Solutions
- Cognizant: After the Virus – A Special Report Looking Back on the Next Five Years
- Weathering the Storm: How Congress can help businesses and workers get to the other side of this pandemic and beyond
Important #ACCE20 Announcement
ACCE has spent two months evaluating the COVID-19 crisis. After talking with experts and partners, we have made the decision to cancel our 2020 convention scheduled for July 13-16 in Dallas due to the ongoing COVID-19 pandemic. This event is, for so many in our industry, the highlight of the year for professional development and chamber community building. Cancelling was not an easy decision, but my top concern is the safety of our members and partners. There are many other challenges including the financial impacts chambers have faced, logistical and transportation hurdles, bans on large events, among other factors.
All current #ACCE20 registrants, sponsors and exhibitors will receive a follow-up message from a member of our team shortly.
We have no intention of abandoning our efforts to take the ACCE Annual Convention to Dallas. We are working with all of our partners to secure a future convention there. We will update you as we know more.
We look forward to a time when we can bring everyone back together face-to-face. It is difficult to match the energy of an ACCE Convention and how it translates into innovation and creativity in us all. But as ACCE has ramped up our virtual programing, we’ve found inspiration in the peer sharing and connections made online. Participation and engagement are at an all-time high, and we will continue to provide more opportunities to connect, share and learn.
In fact, we are planning a major virtual event this fall focused on the road to recovery and the future of chambers. These are critical topics, and more details are coming soon.
Thank you for all the work you are doing to guide your communities through this crisis. Your efforts showcase the vital role chambers play. Let me know how we can help.
All my best,
ACCE Announces 2020 Chamber of the Year Finalists
The Association of Chamber of Commerce Executives today announced the finalists for the 2020 Chamber of the Year competition, sponsored by MemberClicks.
“Congratulations to the Chamber of the Year finalists. These chambers are among the most impactful organizations within the industry,” said ACCE President & CEO Sheree Anne Kelly. “These chambers are community champions, providing the catalytic leadership needed to help address their region’s greatest challenges.”
Finalists for 2020 Chamber of the Year are (sorted by category):
- Bismarck Mandan Chamber EDC
Bismarck, North Dakota
- Effingham County Chamber of Commerce
- Wooster Area Chamber of Commerce
- Forsyth County Chamber of Commerce
- Greenville-Pitt County Chamber of Commerce
Greenville, North Carolina
- Vail Valley Partnership
- Arlington Chamber of Commerce
- Chamber of Commerce of Fargo Moorhead West Fargo
Fargo, North Dakota/Moorhead, Minnesota
- Greater Fort Wayne Inc.
Fort Wayne, Indiana
- Ocala/Marion County Chamber & Economic Partnership
- Greater Gainesville Chamber of Commerce
- Greater Irving-Las Colinas Chamber of Commerce
- Tulsa Regional Chamber
In the final phase of the competition, a judging committee conducts interviews with leaders representing each finalist chamber. One winner from each category will be named later this year.
Learn more about Chamber of the Year here.
Chamber of Commerce COVID Updates & Best Practices
COVID-19 Legal Liability Issues: A wide array of challenges remain around legal liability issues, from exposure liability and safe workplace requirements, to the potential for discrimination claims and health privacy concerns. Here are a few updates from this week:
- U.S. Chamber Of Commerce: Businesses Are Worried About Getting Sued As They Reopen
- Utah governor signs bill shielding businesses, property owners from coronavirus-related suits
501(c)(6) Inclusion in PPP: Bipartisan legislation has been introduced in the U.S. House of representatives to ensure chambers of commerce have access to federal assistance like the Paycheck Protection Program. H.R. 6697, the Local Chamber, Tourism, and 501(c)(6) Protection Act, was introduced by Representatives Brian Fitzpatrick (R-PA), Chris Pappas (D-NH), Greg Steube (R-FL), and Gil Cisneros (D-CA). Encourage your congressional representatives to co-sponsor and support the legislation. Learn more here.
Best Practices for Membership Renewal: We updated our COVID-19 Resource Guide with a section addressing best practices for membership renewal during times of crisis. This new section features tips and insights culled from ACCE’s Membership Development Division, along with template and sample communications.
Supporting Cultural Institutions: More than 140 chambers of commerce signed on to a letter urging Congressional leaders to support cultural institutions like performing arts centers, aquariums, zoos and museums.
- U.S. Chamber: State-by-State Business Reopening Guidance
- MultiState Associates: COVID-19 State Reopening Guide
- McKinsey & Company: The Restart
Chamber Restart/Reopening Examples
- Calgary Chamber
- Tulsa Regional Chamber
- Charleston Metro Chamber
- Virginia Chamber
- Greater Louisville Inc.
- Mobile Area Chamber
- Nashville Area Chamber
- Columbia Chamber
- Greater Kansas City Chamber
- Michigan West Coast Chamber
- Greater Houston Partnership
- Nixa Area Chamber
- Billings Chamber of Commerce
- Maryland Chamber of Commerce
- Association of Washington Business
Chambers in the News
- Chamber Corner: It’s time to rally around #ChamberStrong
- Adam Knapp On BRAC’s Indicator Dashboard
- Bob Duffy: Gradual reopening in NY will be based on data, science
- Buffalo Niagara Partnership: Businesses getting hit hard by pandemic, survey shows
- Houston, Orlando, Colorado Springs featured on DCI Podcast
- As business community’s needs surge, Oregon chambers of commerce dig in, reach out, forge ahead
- Local Businesses Rely on Chamber of Commerce
ACCE Launches Executive Support Alliance
Chamber of commerce CEOs are facing a variety of challenges dealing with the COVID-19 crisis. They are seeking support from their peers, leadership and staff to help their members, and their communities, rebound from these difficult times.
ACCE is pleased to launch the Executive Support Alliance, a team of industry consultants and retired chamber execs. These industry pros have stepped up to provide free coaching and support for chamber leaders in areas including programming, human resources, financial, legal, marketing & communications, strategic planning, board management, executive coaching and more.
"The chamber community is in this together, and it's inspiring to see the positive response we received when we reached out to our industry partners to organize this program," ACCE President & CEO Sheree Anne Kelly said. "The coaching sessions will help many chamber executives navigate challenging conditions, and we appreciate the commitment of our alliance partners."
To take advantage of this new initiative and schedule a no-cost, 1-hour coaching session, contact Anissa Starnes at email@example.com to be matched with a consultant.
More Restart Resources
Last week, we showcased how a few chambers organized their back to work plans. We have a few more examples to share this week, but we also wanted to highlight a couple of specific areas:
Guidance to Employers: It is no surprise that chambers are being relied on as a trusted source of information by businesses seeking help as they reopen. Chambers are fielding questions, launching toolkits, holding webinars and more. Here are a few new examples:
- The Greater Kansas City Chamber: The chamber launched the #SafeReturnKC guide to help organizations reopen their workplaces in a thoughtful, safe manner. The chamber also provided training to several staff members and stood up a help desk to assist businesses with specific questions.
- Colorado: As Colorado reopens, Northern Colorado chambers have updated the NoCoRecovers.com website to share the latest guidance, including industry-specific checklists.
- Greater Louisville Inc.: GLI’s Renewal Task Force released its recommendations to reopen the regional economy this week. The recommendations outline a thoughtful, regional, phased-in approach to reopening that addresses key concerns and offers industry-specific guidance.
- Quad Cities Chamber: The chamber launched a new toolkit to help businesses navigate the new normal and ensure the safety of our region, providing guidance to safely serve your customers and accommodate your employees.
- The Mobile Area Chamber: The chamber released a guidebook of recommendations for reopening and keeping your workplace safe.
- Lake Champlain Regional Chamber: The chamber released a step-by-step guide to help businesses safely reopen and ensure their employees and customers remain and feel safe.
Helping Employers Access PPE: Chambers are stepping up to help businesses obtain the personal protective equipment needed to reopen safely.
- The Greater Cleveland Partnership launched a platform to connect providers of essential supplies with buyers that continue to operate. The site also helps manufacturers interested in shifting their operations to produce high-demand supplies.
- The Metropolitan Milwaukee Association of Commerce launched a marketplace to connect businesses in need of supplies with the manufacturers producing them.
- Alabama chambers, including the Chamber of Commerce of West Alabama, Business Council of Alabama and Dothan Area Chamber partnered with Lt. Gov. Will Ainsworth's office to develop a personal protection equipment database for businesses to connect them to PPE suppliers.
- Liability shield for businesses emerges as new fight over reopening
- AEI: Use the $600 unemployment supplements to get people back to work
- The fear of coronavirus is changing our psychology
- DCI: The Pivot – Five Economic Development Leaders Share Post-Corona Changes
- U.S. Chamber of Commerce: Implementing a National Return to Work Plan
- Baton Rouge Area Chamber: Release | Plan
- Metropolitan Milwaukee Association of Commerce: Release | Plan
- Cincinnati USA Regional Chamber: Plan | Playbooks by Industry
- Chamber of Commerce of West Alabama: Playbook for Reopening Your Business
- Charlottesville Regional Chamber of Commerce: Project Rebound
Guide to Reopening Your Workplace
Many states are beginning to announce timelines for reopening businesses to get the economy restarted. As chambers provide support and resources for businesses planning to reopen, they are also starting to think about reopening their chamber offices.
During ACCE’s roundtable calls this week, several participants highlighted Cushman & Wakefield’s recently released Recovery Readiness: A How-to Guide for Reopening your Workplace. The resource includes a comprehensive guide, a recorded webinar, a general check list and two industry-specific checklists.
We’ve heard from many chamber leaders who plan to continue work-from-home policies in the short-term. As you begin to formulate your reopening plan, the six steps outlined in the guide are a great place to start:
- Prepare the Building – implement cleaning plans, pre-return inspections, and HVAC and mechanicals checks
- Prepare the Workforce – create policies for deciding who returns, shift/schedule management and employee communications
- Control Access – enforce protocols for safety and health checks, building reception, shipping/receiving, elevators and visitor policies
- Create a Social Distancing Plan – follow guidelines for decreasing density, schedule management and office traffic patterns
- Reduce Touch Points & Increase Cleaning – implement open doors, clean-desk policy, food plans and regular cleaning of common areas
- Communicate for Confidence – recognize the fear employees may feel in returning, communicate transparently and listen/survey regularly
The Gwinnett Chamber is ready
The Gwinnett Chamber and Partnership Gwinnett are prepared for a safe return to work thanks to our partners at Level Seven. Their experts have applied a natural disinfectant hypochlorous acid mist/germ killer to our work environment. @GwinnettChamber @PartnershipGw pic.twitter.com/288o5z0J2L— Nick Masino (@NickMasino) May 1, 2020
ACCE Continues to Call for Federal Support for Chambers
Chambers of commerce across the country continue to call on congressional leaders to support the inclusion of chambers and other 501(c)(6) organizations in federal stimulus programs.
Lawmakers have taken notice, and as Congress drafts the next largescale relief package, and chambers must continue to communicate with their elected officials and local media.
Congressmen Chris Pappas (D-NH) and Brian Fitzpatrick (R-PA) continue to provide leadership in the House, following the letter they submitted to Speaker Nancy Pelosi last month. There was also a similar letter in the Senate, led by Senators Bill Cassidy (R-LA) Joe Manchin (D-WV). Many other lawmakers have voiced their support as well, including:
- John Cornyn (R-TX)
- Ted Cruz (R-TX)
- Mark R. Warner and Tim Kaine (both D-VA)
- Senator Catherine Cortez Masto (D-NV)
- New Jersey’s Congressional Delegation
- Mike Johnson (R-LA)
- Email me at firstname.lastname@example.org if you have other examples.
We’ve also seen great examples of chambers showcasing the community leadership they are providing during this crisis and raising awareness of how chambers were left out of the Paycheck Protection Program.
- ACCE President & CEO Sheree Anne Kelly: Chambers of commerce are locating economic lifeboats for their members, but they can’t climb in
- Pennsylvania Chambers: 'Mini-news outlets' for businesses: chambers of commerce press for paycheck protections amid COVID-19 pandemic
- New Hampshire Chambers: Chambers of commerce scramble to support small businesses even as they fear for their own survival
- Cape Cod Canal Region Chamber of Commerce: America's Chambers Of Commerce Need Relief
- Buffalo Niagara Partnership: America's chambers of commerce need relief
Continue to urge your federal lawmakers to support chambers of commerce in the next stimulus package, and please share your stories of community impact using the hashtag #ChamberStrong. Keep up the great work, and let ACCE know how we can support you.
Chambers Support Cultural Institutions
Recognizing the important role cultural institutions play in communities across the country, chambers of commerce are signing on to a letter urging congressional leaders to provide financial support for these institutions as part of an upcoming stimulus package.
“Collectively, the nation’s performing arts centers, museums, zoos, and aquariums are losing millions of dollars a day due to closures and are in desperate need of significant federal support to continue to employ many thousands of people, rebuild our nation’s tourism industry, and simply survive the months to come,” the letter states.
Midwest Chambers Unite to Support Coordinated Reopening of the Economy
More than 40 Midwest and Great Lakes region chambers have united to support a coordinated reopening of the region’s economy. The metro chambers from Michigan, Ohio, Wisconsin, Minnesota, Illinois, Indiana and Kentucky released the following statement:
“Businesses throughout the Midwest and Ohio River Valley are anxious to get back to work while maintaining the well-being of our workforce and communities.
Successfully combatting COVID-19 will require aggressive, collaborative action among governments, health care professionals, businesses and citizens. While actions taken in our individual states are central to our own recoveries, we all will continue to be impacted by decisions made – and not made – in other locales.
Recognizing that our economies are interconnected and that people regularly cross state boundaries to access jobs, services and supplies, we support the efforts of our Governors to work together to establish coordinated recovery plans and protocols that will strengthen our economy and preserve our health and safety.
As organizations representing businesses in some of the hardest hit and most important economic engines in the nation, we will continue to serve as critical counselors to our leaders in our state capitols and Washington DC.”
The following organizations have signed on in support of this statement:
Chicagoland Chamber of Commerce
One Southern Indiana
Greater Ft. Wayne, Inc.
South Bend Regional Chamber
Southwest Indiana Chamber
Aspire Johnson County
One Zone Commerce
Terre Haute Chamber of Commerce
Greater Louisville Inc.
Northern Kentucky Chamber of Commerce
Commerce Lexington Inc.
Greater Owensboro Chamber of Commerce
Paducah Area Chamber of Commerce
Lansing Regional Chamber
Ann Arbor/Ypsilanti Regional Chamber
Midland Business Alliance
Saginaw County Chamber of Commerce
Northern Michigan Chamber Alliance
Detroit Regional Chamber
Grand Rapids Area Chamber of Commerce
Michigan West Coast Chamber
Muskegon Lakeshore Chamber of Commerce
The Right Place, Inc.
Chamber of Commerce Grand Haven, Spring Lake, Ferrysbury
Saint Paul Area Chamber of Commerce
Minneapolis Regional Chamber
TwinWest Chamber of Commerce
Cincinnati USA Regional Chamber
Greater Cleveland Partnership
Dayton Area Chamber of Commerce
Columbus Chamber of Commerce
Greater Akron Chamber of Commerce
Toledo Regional Chamber of Commerce
Canton Regional Chamber of Commerce
Youngstown/Warren Regional Chamber
Wauwatosa Chamber of Commerce
Greater Madison Chamber of Commerce
Metropolitan Milwaukee Association of Commerce
Greater Green Bay Chamber