COVID 19 Updates
Creative Ideas to Address Community Challenges
The U.S. Congress left town without an agreement on a new COVID-19 stimulus package, but chambers of commerce continue working to support economic recovery in the communities they serve. Here are a few interesting best practice examples we wanted to share this week:
Getting Capital to Small Businesses
- Greater Spokane Incorporated recently reopened its OPENTogether Small Business and Non-Profit Grant Program.
- The Pflugerville Chamber partnered with the city and community development corporation to launch Pflugerville Cares, a small business grant program.
- The Bend Chamber is working with the city to leverage federal CARES Act dollars for a business resiliency grant program.
Helping Businesses Reopen Safely
- The Spartanburg Area Chamber launched a fast-turnaround testing partnership to provide businesses with access to timely, reliable and affordable COVID-19 testing.
- The Odessa Chamber of Commerce teamed up with Discover Odessa and local arts partners to create the #MaskUpOdessa Poster Contest to encourage the community to wear masks. See the winners here.
- The Florida State Minority Supplier Development Council, an organization founded by the Greater Miami Chamber and Greater Miami Progress Foundation, launched a platform where certified MBEs that supply PPE products can be connected with buyers.
- The Newport Beach Chamber rolled out a free sign campaign to spread the word about the importance of wearing a mask and following social distancing guidelines.
- Thanks to the ongoing support of member businesses, the Greenville Chamber’s Mask Up initiative continues to provide free masks to small businesses and nonprofits who need them.
Navigating School Reopening & Child Care Challenges
Helping Businesses and the Community Navigate
- Kalispell Chamber hosted a webinar with the superintendent of the school system.
- The Huntsville/Madison County Chamber created a Child Care Task Force to identify creative solutions for child care as schools transition to remote learning.
- The Chamber of Commerce of West Alabama is compiling a database of child care service providers to support working parents searching for options.
- The Missoula Chamber is conducting a child care survey and working with the United Way and Missoula Economic Partnership to develop creative solutions to address child care needs.
- Also, view recent webinars from ACCE and the U.S. Chamber.
Keep sending us the great work your chambers are doing so that we can share it in future updates. Email Will Burns at email@example.com.
Chambers Continue to Wrestle with Reopening Challenges
As our communities continue efforts to reopen amid the COVID-19 crisis, chambers of commerce are working to address ongoing challenges to help avoid additional spikes, shutdowns and dips in consumer confidence.
Promoting responsible behavior around social distancing and facial coverings remains a priority. Many chambers placed their initial focus on rallying their business members around responsible reopening guidelines as a way to promote safety and boost consumer confidence as restrictions ease and consumers return to shopping, dining and recreation.
Discussion on recent ACCE roundtable calls has shifted to marketing efforts to promote responsible behavior to the public as local debates around mask mandates continue in many communities. With local mandates varying widely and confusion around enforcement and liability issues, last week we saw the U.S. Chamber and other business associations call for national standards on masks.
Examples of outreach to promote wearing masks
Many chambers have launched or supported regional initiatives to promote wearing masks:
- Austin Chamber – Let’s be a city of US campaign
- Charleston Metro Chamber – One Region #WearTheMask videos
- Charlotte Regional Business Alliance promoting Count on me CLT
- Daytona Regional Chamber Back in Business Safely
- Eau Claire Area Chamber – We Ask That You Wear a Mask
- Greater Fort Wayne Inc. I Am One PSA
- Greater Gainesville Chamber – Drive-Thru Mask Distribution
- Greenville Chamber promoting the Greater GVL Pledge
- Huntsville Madison County Chamber – Mask Up Huntsville
- McAllen Chamber of Commerce – Why I Wear a Mask
- Mobile Area Chamber – Keep Alabama Open PSA
- Orlando Economic Alliance promoting #DoYourPartORL
- Greater Phoenix Chamber supports the city’s mask requirement
- Greater Rochester Chamber "We're Open" Promos
- Greater Topeka Partnership – Topeka Promise
- Vail Valley Partnership - Wearing a mask, an easy way to support opening the economy
- The Atlantic: These 8 Basic Steps Will Let Us Reopen Schools
- #NOCOVID practical communications and messaging tips for local leaders to influence safer behavior
- McKinsey & Company: US Consumer Sentiment During the Coronavirus Crisis
- National Governor’s Association: Guide for Preparing the Future Workforce Now
- Morning Consult: About One-Third of Public Comfortable Returning to “Normal Routine”
Recent ACCE Programs
- Membership: Webinar on selling in the age of COVID featuring the Nashville Area Chamber and Chamber of Commerce of the Palm Beaches.
- YP Programs: Webinar on how chamber YP programs are adapting amid the COVID-19 crisis featuring the Tulsa Regional Chamber and ChamberRVA.
- Events: Several recent Events Division calls focused on virtual and hybrid events.
- View all upcoming webinars and roundtable calls.
Chamber of Commerce COVID Updates & Best Practices
COVID-19 Legal Liability Issues: A wide array of challenges remain around legal liability issues, from exposure liability and safe workplace requirements, to the potential for discrimination claims and health privacy concerns. Here are a few updates from this week:
- U.S. Chamber Of Commerce: Businesses Are Worried About Getting Sued As They Reopen
- Utah governor signs bill shielding businesses, property owners from coronavirus-related suits
501(c)(6) Inclusion in PPP: Bipartisan legislation has been introduced in the U.S. House of representatives to ensure chambers of commerce have access to federal assistance like the Paycheck Protection Program. H.R. 6697, the Local Chamber, Tourism, and 501(c)(6) Protection Act, was introduced by Representatives Brian Fitzpatrick (R-PA), Chris Pappas (D-NH), Greg Steube (R-FL), and Gil Cisneros (D-CA). Encourage your congressional representatives to co-sponsor and support the legislation. Learn more here.
Best Practices for Membership Renewal: We updated our COVID-19 Resource Guide with a section addressing best practices for membership renewal during times of crisis. This new section features tips and insights culled from ACCE’s Membership Development Division, along with template and sample communications.
Supporting Cultural Institutions: More than 140 chambers of commerce signed on to a letter urging Congressional leaders to support cultural institutions like performing arts centers, aquariums, zoos and museums.
- U.S. Chamber: State-by-State Business Reopening Guidance
- MultiState Associates: COVID-19 State Reopening Guide
- McKinsey & Company: The Restart
Chamber Restart/Reopening Examples
- Calgary Chamber
- Tulsa Regional Chamber
- Charleston Metro Chamber
- Virginia Chamber
- Greater Louisville Inc.
- Mobile Area Chamber
- Nashville Area Chamber
- Columbia Chamber
- Greater Kansas City Chamber
- Michigan West Coast Chamber
- Greater Houston Partnership
- Nixa Area Chamber
- Billings Chamber of Commerce
- Maryland Chamber of Commerce
- Association of Washington Business
Chambers in the News
- Chamber Corner: It’s time to rally around #ChamberStrong
- Adam Knapp On BRAC’s Indicator Dashboard
- Bob Duffy: Gradual reopening in NY will be based on data, science
- Buffalo Niagara Partnership: Businesses getting hit hard by pandemic, survey shows
- Houston, Orlando, Colorado Springs featured on DCI Podcast
- As business community’s needs surge, Oregon chambers of commerce dig in, reach out, forge ahead
- Local Businesses Rely on Chamber of Commerce
#ChamberStrong Response to COVID-19
Chambers of commerce continue to showcase creativity and catalytic leadership as they help organize and lead their communities through the COVID-19 crisis. Chambers are leading efforts to assist companies seeking financial support, coordinate the sourcing and manufacture of personal protective equipment, support businesses by promoting carry-out and online sales and keeping their communities informed.
Here are a few more innovative examples we’ve come across this week. Share your examples online using the hashtag #ChamberStrong and continue to send them to Will Burns at firstname.lastname@example.org.
- The Orlando Economic Partnership launched the OEP Marketplace to support the region by creating a platform to match companies with needs with companies that can help. Companies who are hiring can also use the marketplace to post jobs.
- The Sacramento Metro Chamber partnered with the Sacramento Asian Pacific Chamber to launch a Rapid Response Business Triage Hotline to provide a go-to place for any business to navigate the local, state, and federal resources available to businesses to address critical needs brought by the coronavirus pandemic.
- The Quad Cities Chamber reached out to businesses encouraging them to donate their extra personal protective equipment (PPE) to the Salvation Army amid critical supply shortages created by the pandemic. So far, the Salvation Army has received about 7,000 surgical masks, 5,000 latex gloves, 70 surgical gowns and 15 Tyvek coveralls from area businesses.
- The Springfield Area Chamber took its monthly Good Morning Springfield program only by hosting the monthly mixer via zoom and Facebook Live simulcast. Watch the recording here.
- The Indy Chamber’s Rapid Response Loan Fund was featured in a new report by Bruce Katz: Setting up a local small business emergency relief fund: Lessons from three first movers
- The Oklahoma City Chamber worked with local partners to launch the Oklahoma City Small Business Continuity Program to quickly put funding into the hands of small business owners to help retain jobs during this unstable time.
- The Los Angeles Area Chamber is leveraging its incubator, the Bixel Exchange, to provide one-on-one advising for regional entrepreneurs in areas like supply chain disruption, credit and finance issues, customer engagement, technology plans for enabling remote work and more.
- The Jefferson Chamber released a Voice of Business PSA to keep the community informed during the COVID-19 pandemic.
- South Bend Regional Chamber President & CEO Jeff Rea, CCE was selected by St. Joseph County and the City of South Bend to serve as COVID-19 Response Coordinator, a new role to aid intergovernmental communication and coordination as the community navigates its response to the COVID-19 crisis. This move highlights how the city and county recognize the chamber as a valuable community resource, as Rea will remain employed by the chamber as he leads the coordination of the public and private sector response.
- The Dallas Regional Chamber turned its talent attraction website into a source for job leads for displaced workers. The chamber built the site in conjunction with Workforce Solutions Greater Dallas and Indeed.com.
- The Iowa City Area Business Partnership partners with other stakeholders to launch the We’re In This Together collaboration to serve as a one-stop hub for information and updates, including a weekly “State of the Community” webinar that provides regular updates from different government agencies and industry sectors.
- The Greater Memphis Chamber launched several new initiatives including a list of immediate job opening in the Memphis region and the Open 901 directory for local businesses to promote their to-go, online or modified business hours to the greater community.
- TYPROS, Tulsa’s Young Professionals, is hosting “Take Out Nights” to support local businesses by dining out at a local restaurant on the same night of the week. They are also offering virtual “community hours” where they livestream conversations with local city, business and community leaders on how they are responding to the COVID-19 crisis. The TYPROS Foundation is also providing micro-grants up to $500 to individuals or organizations who have innovative ideas to support the community during this time.
- The St. Joseph Chamber partnered with a local web designer to launch Couch & Click, a website that highlights ways that residents and companies can continue to support local businesses.
- The Ocala/Marion County Chamber & Economic Partnership launched a marketing blitz, Get. Gather. Go., to encourage businesses to apply for the Paycheck Protection Program. The goal is to GET businesses informed on the Paycheck Protection Program, have them GATHER the necessary information, and GO apply.
- The Des Moines Downtown Chamber is organizing weekly virtual roundtables to support local businesses from the hardest-hit industries.
Economic Recovery Reading List
Our communities need chambers of commerce now more than ever. Your mission-driven approach to community prosperity will help guide the recovery efforts. Chambers excel at convening the right stakeholders at the right time to address their community’s greatest challenges.
ACCE will continue to support chambers just as you support the communities you serve. As you start to think about what recovery looks like in your region, here is a reading list of helpful recovery resources that have been mentioned during our peer calls.
- McKinsey & Company – COVID-19 Implications for Business: Summary | Full Report
- U.S. Chamber: Implementing a National Return to Work Plan
- Business Roundtable: Principles for Safe Recovery
- American Enterprise Institute: A Roadmap to Reopening
- Brookings: When will your city feel the fiscal impact of COVID-19?
- Brookings: How our cities can reopen after the COVID-19 pandemic
- American Enterprise Institute: National coronavirus response: A road map to reopening
- Forward Cities: Developing rapid-response plans for cities to help entrepreneurs and small businesses in this time of economic crisis
- Bob Harris & Bill Pawlucy, CAE: Plan to Recovery – Association Strong
What steps is your chamber taking to plan for recovery? We’d love to learn more. Share your stories with Will Burns at email@example.com.
ACCE is working to support chambers with an economic recovery framework. We know recovery will look different in every community, based on industry makeup and community dynamics. But one thing that remains constant is that chambers of commerce have a vital leadership role to play.
ACCE Partners Continue to Support Chambers
During the past few week’s we’ve highlighted innovative chamber programs in the midst of a crisis. Just like our chamber members, ACCE’s corporate partners have showcased great leadership and the ability to adjust on a dime to assist the chamber community with thought leadership and other resources during challenging times. Here are some highlights:
- The Comcast Business Community page features lots of helpful content for businesses of all sizes. They also recently launched partnerships with several companies that provide small business tools along with a series of webinars to support businesses of all sizes.
- Facebook launched its Small Business Grants Program, offering cash grants and ad credits to help small businesses during challenging times. The company also launched its Business Resource Hub, which features tips and guides tailored to impacted industries.
- Constant Contact launched its Small Business Support Kit, which includes industry-specific action plans, live marketing advice and enhanced email packages that include free e-commerce and website builder tools.
- Power 10 shared guidance for chambers on how to proceed with ongoing fundraising campaigns. They also shared tips for managing remote work based on more than ten years of experience.
- MemberClicks is sharing practical tips to help chambers plan and execute effective virtual events and conferences.
- Grow with Google is hosting a livestream on May 6 to help small businesses discusover tools, tips and resources to help them manage their business remotely.
- Insperity’s blog is filled with HR advice and tips for supporting your chamber employees and member businesses during the crisis.
- Times are tough for the travel and tourism industry, but Collette shared eight ways to support tourism from home.
ACCE Weekly Update - Chambers Response to COVID-19
Chambers Being Told they are Ineligible for EIDL Program
We are hearing reports of the Small Business Administration telling chambers of commerce that they are not eligible for the Economic Injury Disaster Loan program because chambers are considered “marketing cooperatives.” ACCE believes this designation is a mistake, and we are working with the U.S. Chamber to seek clarity from SBA. We will bring you updates as we get them.
U.S. Chamber Releases Guides to Federal Relief Programs
The U.S. Chamber of Commerce released new guides for businesses of all sizes to secure relief under the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
- Paycheck Protection Program: New emergency loans for small businesses and 501(c)(3) organizations.
- Economic Injury Disaster Loan Program: The CARES Act expands the Small Business Administration’s long-standing Economic Injury Disaster Loan Program (EIDL). The EIDL program was created to assist businesses, renters, and homeowners located in regions affected by declared disasters. Chambers and other 501(c)(6) organizations are eligible for this program.
- Employee Retention Tax Credit: A new tax credit for employers who are closed, partially closed, or experiencing significant revenue losses as a result of COVID-19.
View all U.S. Chamber COVID-19 resources and updates.
Coordinating the Sourcing and Manufacture of Personal Protective Equipment
- The York County Economic Alliance, Hanover Chamber of Commerce, MANTEC, The Manufacturers' Association and many local partners are compiling information on available resources that can be donated, loaned out, or manufactured to meet the demands for critical supplies and expertise.
- The Huntsville/Madison County Chamber is coordinating with local hospitals to identify their needs and working with area businesses and manufacturers to coordinate donations of critical supplies.
Examples of Chambers Providing Access to Bridge Grants and Loans
- The Indy Chamber established its Rapid Response Loan Fund to provide fast and affordable bridge loans of $1k to $25k to help businesses until they can get additional funding from their bank or the SBA.
- The Greater Grand Rapids Chamber Foundation launched its Rapid Response Economic Relief Fund to deliver short-term financial support to small businesses in need.
- The Chamber of Commerce of West Alabama worked with the Community Foundation of West Alabama to establish the Small Business Relief Fund to assist small businesses that have experienced a financial hardship as a result of Coronavirus (COVID-19).
- The Harrisonburg-Rockingham Chamber of Commerce worked with regional partners to create the Harrisonburg-Rockingham Small Business Resilience Grant to help small businesses.
Additional Chamber Outreach Examples
- We’re all in this together … six feet apart: The Huntsville/Madison County Chamber launched a community outreach campaign to promote social distancing and allow anyone in the community to receive chamber updates during the crisis.
- Business Response Helpline: The Cincinnati USA Regional Chamber launched a business response helpline to help businesses navigate the COVID-19 outbreak and its aftermath, by providing access to resources and relevant information.
- Digital Signage: The Carroll County Chamber in Maryland is using the dip in inquiries for advertising on its local digital billboards to repurpose the signage to promote shopping local and share positive local business stories.
- Central Oregon SOS: The Bend Chamber partnered with several other chambers, local governments and other partners to launch a new website to serve as a one-stop resource hub for employers, employees, and the community in this time of unprecedented uncertainty.
- Virtual Tip Jar: The Greater West Chester Chamber launched a “Virtual Tip Jar” to collect tips for working in the local service industry, including bartenders, servers, aestheticians, stylists, barbers, retailer sand others.
- Corporate Catering Matters: The Spartanburg Chamber is challenging employers who must have employees on-site to consider placing multiple, in-advance catering orders. Corporate catering greatly reduces potential exposure by limiting the number of people team members come into contact with on a daily basis. A local restaurant gains badly needed business and morale is listed for the team.
Call to Action: New Sign-On Letter for 501(c)(6) Organizations
Last week we reached out to encourage you to contact your congressional delegation asking them to include chambers of commerce organized as 501(c)(6) organizations in the third COVID-19 stimulus package. Despite the outreach of thousands of chambers and other trade associations, the most robust offerings in the CARES Act were not expanded to include (c)(6)s.
Congress is drafting a new phase four federal relief package, and we are asking for your help again. ACCE is partnering with the American Society of Association Executives on a new sign-on letter to Congress and the Trump Administration. We are working to get as many chambers and trade associations as possible to sign on to a letter urging Congress to:
- Provide $25 billion in immediate capital assistance to trade and professional associations;
- Include 501(c)(6) organizations in the Paycheck Protection Program or similar Small Business Administration loan expansions; and
- Create a pandemic risk insurance program with a federal backstop for prospective insurance claims related to a pandemic or epidemic.
Please add your chambers name to the letter by Thursday, April 2 at 12 pm ET.
We will continue to partner with other organizations to advocate for this change. If you are speaking to your federal legislators, please share the message that chambers – and other associations – are delivering critical community services during this pandemic, and deserve federal support to continue our crucial role.
We will continue to update you on this and helpful resources each week. Thank you for all you’re doing. You are an amazing community.
ACCE Weekly Update on Chamber Response to COVID-19
ACCE continues to support the chamber community as it responds to the COVID-19 outbreak. We are organizing regular calls with chamber CEOs and staff, and we want to share some of the key themes and insights we learned this week.
Remember to check our Coronavirus Resource Guide because we update it regularly with relevant resources. If you are interested in participating in an upcoming COVID-19 roundtable call, contact Will Burns at firstname.lastname@example.org.
Calling All Members
Many chambers have instituted an all-hands-on-deck campaign to call every member. Staff are being repurposed, along with chamber ambassadors, to complete this outreach as quickly as possible. For most chambers, the purpose of the outreach is to:
- Check-in and learn more about how each company is being impacted and identify ways that the chamber can help
- Identify inspirational stories to share with broader membership
- Share helpful resources and information and answer questions
- Reinforce how their support for the chamber is especially important in times like these
- Offer potential membership solutions for those experiencing financial difficulty: temporary waiver/deferral, adjust anniversary date, etc.
Navigating the Membership Renewal Cycle
There has been lots of discussion this week around membership renewals. Chambers of commerce are taking a variety of approaches, seeking to find the right balance of showcasing compassion and empathy, highlighting member value and keeping revenue flowing into the chamber.
Adjusting the messaging in your renewal communications is a critical first step. During Membership Development Division (MDD) call this week, participants outlined how they are adjusting their communications:
- We recognize that these are unprecedented times, and the chamber is here to support your business.
- Here are two or three specific things that your chamber is doing to showcase community leadership, support regional businesses and help our community get through this crisis.
- Now more than ever, your support is crucial to help us continue this work.
- If your business is experiencing issues that interfere with your ability to pay dues, we are here to help.
Chambers have taken a variety of actions, from providing relief waivers, adjusting anniversary dates, temporarily suspending dues billing and more. ACCE and members of the MDD advisory board have developed a template your chamber can use as a starting point as you adjust your renewal communications. Additional templates are available on ACCE Coronavirus Resource Guide. More membership information is available on the MDD webpage.
Dealing with Stay-at-Home/Business Closure Orders
One challenge that continues to be raised on the calls is around what businesses are defined as essential within stay-at-home and business closure orders. This can be especially tricky for regional chambers operating in areas where there are multiple county orders but no state-wide order.
If you are in a state or municipality with no stay-at-home order, monitor the situation. When discussions of an order begin, offer your county executive, mayor or governor the chamber’s support to define essential businesses. Once it is implemented, it is hard to roll things back. The Detroit Chamber’s Vice President of Government Relations shared three suggestions for stay-at-home orders
- Use the Cybersecurity and Infrastructure Security Agency (CISA) guidance as the baseline for essential services. Though, one key industry CISA leaves out is construction.
- Allow for critical infrastructure to designate its own supply chain.
- Allow businesses to keep minimum basic operations to protect inventory, to wind down operations, and to facilitate working from home.
Support Small Businesses
With the lengthy, and sometimes cumbersome process around SBA loans, many chambers are working with local governments, community development financial institutions (CDFI) and other business and philanthropic partners to create and promote grant and loan programs to provide crucial bridge grants and loans during the SBA application period. Here are some examples:
- Ocala/Marion County Chamber & Economic Partnership worked with local governments to raise $500k to set up the Working Capital Loan Fund for small businesses.
- Asheville Area Chamber is working with a local CDFI, Mountain BizWorks on its NC COVID-19 Rapid Recovery Loan program
- The Greater Tallahassee Chamber worked with the Tallahassee-Leon county government as it launched the COVID-19 Economic Disaster Relief Grant program.
- The Eugene Area Chamber is promoting the WaFD Bank Small Business Lifeline
- Several Pennsylvania chambers are promoting the Pennsylvania Industrial Development Authority’s COVID-19 Working Capital Access Program.
Financial Support for Chambers
Last week, ACCE worked with the American Society of Association Executives and the U.S. Chamber to try to convince Congress to include chambers of commerce organized as 501 (c)(6)s in the various emergency stimulus programs. While (c)(6)s weren’t included in all the programs, chambers are eligible for aid through some modest avenues. View this U.S. Chamber 1-pager for more details.
It is expected that when Congress reconvenes, it will consider a fourth relief package. ACCE will continue to work with chambers across the country and other partners to raise awareness for the important role chambers of commerce play in the recover and why supporting chambers in the next relief package is vital.
More Chamber Examples
It is inspiring to see just how nimble chambers of commerce can be to support member businesses and provide catalytic leadership in the communities they serve. We will continue to share examples each week to provide inspiration for your activities. Share your examples with our team by emailing Jen Pack at email@example.com.
COVID-19 Resource Hubs
- Asheville Chamber of Commerce
- Allegheny Conference on Community Development
- Lancaster Chamber
- Forsyth County Chamber
- Sacramento Metropolitan Chamber of Commerce
- York County Economic Alliance
- Greater Phoenix Chamber
Supporting Displaced Workers
- Dallas Regional Chamber working with Say Yes to Dallas and other regional partners launched an initiative to connect displaced workers with companies in industries with immediate hiring needs.
- Greater Des Moines Partnership launched the DSM Employment Ready initiative to assist businesses in need of immediate temporary workers and employees who have been impacted due to circumstances related to the COVID-19
- Michigan West Coast Chamber launched a job board to help connect potential employees to employers with immediate job openings.
- Charlotte Regional Business Alliance: The alliance is sharing regular vlogs with members about different areas of operation. During a time when the economic development team isn’t traveling, SVP of Business Recruitment Steven Pearce discussed how the alliance pulled off its first virtual visit with a company considering the Charlotte region.
- Chamber of Commerce of West Alabama: In this video, Chamber President & CEO Jim Page, CCE, IOM, highlights chamber resources available for member businesses and announces a new partnership with the Community Foundation of West Alabama on a Small Business Relief Fund.
- Wichita Falls Chamber of Commerce President & CEO Henry Florsheim posts daily video updates to Facebook using the chamber’s #fallsstrong hashtag.
Examples of Virtual Programming
- Grand Rapids Chamber
- Chamber of Commerce for Greater Philadelphia
- Gwinnett Chamber
- Cincinnati USA Regional Chamber
- Greater Tallahassee Chamber of Commerce
Surveys remain a popular tool for chambers to gain insights on how the crisis is impacting member companies. They are also a great tool for helping to frame response discussions with elected officials and nonprofits proving support programs and financial support. Here are a few examples:
Follow Up Surveys to Track How Impact Is Changing
Highlighting Survey Results
Chambers Respond to COVID-19 Crisis
Chambers of commerce around the world are taking action to provide leadership and help member businesses and their communities deal with the challenges created by the COVID-19 outbreak.
ACCE launched our Coronavirus resource guide, and we continue to update it with relevant links, resources and templates chambers can use as a starting point for communicating with members, staff, event participants and more.
We’ve organized peer sharing calls for the CEOs within our community peer groups and chamber staff professionals within our divisions. We will continue to hold regular connection calls throughout the crisis.
Through this outreach we’ve pulled together examples and best practices, but we know that what we have now is just the tip of the iceberg. We encourage you to share your most innovative initiatives with us so that we can share it across the network. Email your examples to firstname.lastname@example.org.
Actions Chambers Are Taking
Keep Members Informed
Examples of chamber of commerce COVID-19 resource webpages:
- Arvada Chamber
- Charleston Metro Chamber
- Cincinnati USA Regional Chamber
- Los Angeles Area Chamber
- North Carolina Chamber
- Orlando Economic Partnership
- Salt Lake Chamber
- Wichita Falls Chamber
Examples of member communication:
- Metro Atlanta Chamber COVID-19 Emerging Trends Report
- Grand Rapids Chamber Message to Our Members
- Charlotte Regional Business Alliance Daily Digest
- The Chamber For a Greater Chapel Hill-Carrboro: 7 Things Your Business Should Do Right Now
- Greater Louisville Inc.: COVID-19 Update for Small Business
- Many chambers are also calling all of their members. Here is a sample outreach script from the Greater Scranton Chamber.
Hold virtual programs on topics relevant to business needs:
- Cincinnati USA Regional Chamber: COVID-19 Business Briefings
- Association of Washington Business: COVID-19 Business Impact Webinar
- Greater Spokane Incorporate: Weekly Business Leaders Call on COVID-19
- Gwinnett Chamber: Virtual Networking
- Nixa Area Chamber: Weekly Mastermind Calls
Send video updates to members:
Survey to Understand Impact
Member surveys can gain a sense of the economic impact and how the chamber can be most helpful.
- Greater Des Moines Partnership
- Cincinnati USA Regional Chamber
- Greater Spokane Incorporated worked with community partners on a regional business impact survey
- Given rapid developments, the Charlotte Regional Business Alliance followed its original survey with a “quick pulse” follow up survey.
Support Local Businesses
We’ve seen lots of activity focused on encouraging support for local businesses, with a heavy focus on restaurants due to mandated closures. Examples include:
- Help businesses find access to capital by making information about federal and local grant and loan programs easy to find:
- Tips and reminders to buy local:
- TakeOut Blitz to support restaurants:
- Other ideas for supporting restaurants:
- Answering member questions:
- The Indy Chamber launched a Rapid Response Hub, partnering with the Indiana University Kelley School of Business to engage faculty, students and alumni to expedite answers to business inquiries.
- The Kentucky Chamber is leveraging its staff expertise and coordinating with experts from member businesses to answer business questions.
- Greater Louisville Inc. is working with business and community leaders to share answers to frequently asked questions.
- The Greater Gainesville Chamber created a door sign to help explain the modified hours and capacity restrictions
Coordinate with Community Foundations and Other Stakeholders
Chambers do this all the time, but it’s especially important during times of crisis. Work with your community foundation on efforts to support businesses, employees and vulnerable populations within your community:
- Chamber of Commerce for Greater Philadelphia worked with the city, the community foundation and other corporate and philanthropic partners to establish a fund to support local nonprofits on the front lines of the COVID-19 pandemic. The PHL COVID-19 Fund will distribute money to nonprofit organizations that have a track record of helping at-risk groups such as seniors, people with disabilities, the economically disadvantaged and people experiencing homelessness.
- The Baton Rouge Area Chamber promotes the Baton Rouge Area Foundation’s Employees First program. The program helps employers set up a grant to provide financial assistance to employees impacted by COVID-19 and receive beneficial tax deductions while doing so.
- The Greater Des Moines Partnership promotes the Community Foundation of Greater Des Moines Disaster Recovery Fund, which focuses on disproportionately affected communities by addressing economic needs and the health impact on vulnerable populations caused by COVID-19 related closures and other impacts.
- Greater Louisville Inc. was part of a community coalition who recently launched the One Louisville: COVID-19 Response Fund, which will rapidly deploy resources to individuals, businesses and community-based organizations working at the frontlines of our region’s coronavirus outbreak.
Chambers are working with a host of other partners to address short- and long-term challenges related to economic recovery.
- Several Oregon chambers joined other community partners to release a joint statement encouraging swift action on a number of vital priorities.
- Many chambers are working with businesses and workforce partners to connect displaced workers to job opportunities.