Dear ACCE Membership Development Division members,

Good afternoon! Below please find some sales and membership development information that you may find useful.

Message from MDD Advisory Board:

Creating an “Everybody sells” Culture

Are all your chamber team members focused on revenue results? Are all collaborating to grow membership and retain members? Not just your sales team, but everyone in your organization? Is your entire staff armed with your sales collateral, pricing, and packages so they can sell all products you offer? If you’ve answered “no” to any of these questions, you may be missing out.

Consider the compounding effect of having more of you. At our chamber, all chamber staff are entrepreneurial and empowered, resulting in increased sales and higher retention. All staff are alert to sales opportunities and are our number one referral source for new members. They can close a member sale or simply refer it to our chamber sales team to close. Either way, we reward and recognize our resourceful non-sales team staff. We honor the top three “sales leaders” outside of our sales team at each staff meeting. It’s engaging, fun, and a little competitive among staff. There’s a whole lot of clapping and “woo hooing,” and prizes for our top three.

I am sure most, if not all, of your chamber staff interact with members and outside businesses. Whether it’s a new member opportunity, an existing member with potential to advertise, a potential new sponsor, or a local business simply deciding if they’ll invest for another year of membership, our sales team can’t take advantage of every opportunity. It takes our entire organization and starts at the top. Our CEO sells his vision, our volunteers sell our mission, and our staff executes to achieve outstanding revenue results. Everybody sells!

Best wishes,

Gina Martens
Senior Vice President, Member Relations
Greater Lehigh Valley Chamber of Commerce

Upcoming Events:

Division-wide roundtable call. Join your Membership Development peers for our next peer-to-peer roundtable call on Wednesday, May 15, at 12:30 pm ET, moderated by Ashleigh Christian of the Knoxville Chamber of Commerce. No pre-registration is necessary; more information about the call is here.

New Membership Professional Roundtable: Closing the Sale. Join us for the last in our series of roundtable discussions just for new membership professionals, on Wednesday, May 22 from 2 – 3 pm ET. Gina Martens, Senior Vice President of Member Relations for the Greater Lehigh Valley Chamber of Commerce, will present on closing the sale. After the presentation there will be opportunity for discussion, brainstorming, and support, so bring your questions, challenges, and ideas. Register here. We will post a recording of this call on our Membership Development Division page, where you can also find recordings of the other roundtables in this series.

Join the eTour! Whether you're new to ACCE or just want a refresher, you’ll benefit from our spring 2019 tour of Learn how to access our information library, sign up for e-communications, join a networking group, access our library of recorded webinars, and get information on Convention 2019 in Long Beach, CA. Register here.

Annual convention, July 14-17. Time to register for #ACCE19 in Long Beach! We’re planning an exciting series of membership-related sessions. See our convention Breakout Sessions page for more on Recruiting Transformational Investors, Better Decision-making with Data: How to Become a Data Convert, Achievement of a Lifetime: Stories and Lessons from Sales Award Winners, Recruiting the Next Generation of Leaders, 60 Membership Ideas in 60 Minutes, Membership as a Marriage: Developing Lifetime Relationships with Members, and much more. We’re also planning our traditional division-wide problem-solving roundtable session and will offer plenty of other opportunities for learning, networking and fun. Check our convention page often for updates and register here.

Awards Updates:

Sales Contest – almost a wrap! We’re weeks away from the close of this year’s sales contest. Use this link to submit your Quarter 4 sales numbers (March 1 – May 31) by the deadline, June 4, 2019. Current sales contest standings are available for download on our Sales Contest page, which also has more details on the contest. No entries will be accepted after midnight on Wednesday, June 5.

Lifetime Sales Achievement Awards – get recognized! Have you reached any of the following new sales levels? If so, submit your Lifetime Sales Achievement Award recognition form no later than Tuesday, June 4. This is a hard deadline, so don’t delay.

Please contact Monique Bailey with any questions about the Sales Contest or the Lifetime Achievement Awards.

Membership Resources:

Just Released! Membership Statistics Available. Do you want to analyze your chamber’s performance in comparison to near-to-peer organizations to learn from others’ success and identify areas for improvement? Take a look at the free 2018 Membership Statistics Report to see how your chamber compares.

For a deeper operations dive, visit the ACCE Store and purchase the full 2018 Chamber Operations Report, which is accessible at no charge to Horizon Investors and All ACCEss Pass members. If you haven’t participated in the survey, learn more about working with Dynamic Chamber Benchmarking here.

Need more help? The AskACCE Team is here to help you build your knowledge base around chamber-related topics. Submit your question online or email

All the best,

ACCE’s Membership Development Division