ACCE University Online - Webinars
Webinar Catalog
ACCE University Online offers live and recorded webinars covering many chamber-related topics. All our online programming is developed by industry professionals who are familiar with our business. If you are not able to attend the live event, no worries. ACCE University Online webinars are recorded and made available online, accessible from the comfort of your home or office, 24/7.
What is a Webinar?
A webinar offered through ACCE University Online is a FREE seminar presented via a conference call with web participation. To register for our FREE live interactive webinars go to our Events page and select the webinar topic that interests you.
If there is a webinar that you would like to see offered through ACCE University Online or you have a course that you would like to present, contact Susan McGuire at 703-998-3572 or email smcguire@acce.org.
Latest Webinars from ACCE:
To access a recorded webinar from our chamber library, simply click on the webinar icon of your choice from the list below.
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Journey Maps that Improve Member Experiences (4/11/2019) Presented by Cathi Hight, President, Hight Performance Group
Member Personas webinar (9/11/2018) |
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New Membership Professional Roundtable: Sales Calls and Overcoming Objections (4/10/2019) Presented by Rebecca Wood, Director of Sales & Corporate Partnerships, Calgary Chamber of Commerce
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Partnering for Equity and Economic Vitality: The STL Regional Youth Employment Coalition Presented by Greg Laposa, Vice President, Education Strategies, St. Louis Regional Chamber; and Nataly Garzon, Specialist, Systems Change Strategies, Ready by 21 St. Louis
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From the Winner's Circle: Providing World Class Space for Collaboration and Community (3/14/2019) Presented by Jamee Jolly, President & CEO, Plano Chamber of Commerce
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New Membership Professional Roundtable: Investment Upgrades (3/6/2019) Presented by Adrian Cain, Chief Development Officer, and Tim Rogers, Vice President of Membership, Charleston Metro Chamber
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The U.S. Chamber Accreditation Process (2/28/2019) Presented by Ali Ehrlich, IOM, CAE, U.S. Chamber Director of Operations, Political Affairs & Federation Relations; William McCoy, President/CEO, Greater Port Arthur Chamber of Commerce (Tex.); Desiree Bennyhoff, President & CEO, Edwardsville-Glen Carbon Chamber of Commerce (Ill.); and Gary M. Mabrey III, CCE, President & CEO, C/C Serving Johnson City/Jonesborough/Washington County (Tenn.)
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From the Winner's Circle: Showcasing and Supporting Local Businesses in D.C. (2/14/2019) Presented by Sherry Menor-McNamara, President & CEO; and Lori Abe, Chief of Operations & Communications, Chamber of Commerce Hawaii
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From the Winner's Circle: Empowering Women Business Owners and Leaders (1/31/2019) Presented by Jennifer Chittenden, Executive Director, Des Moines Downtown Chamber
Other resources: Program brochure (pages 1 and 2), committee structure, curriculum, speaker outline template, table talk |
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New Membership Professional Roundtable: Building a Pipeline (1/23/2019) Presented by Rebecca Wood, Director of Sales & Corporate Partnerships, Calgary Chamber of Commerce
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ACCE E-Tour, winter 2019 edition (1/17/2019) Presented by Susan McGuire, ACCE Director of Professional Development & Programs; Dana Ketterling, Resource Development Officer; and Jen Pack, ACCE Resource Coordinator
Link to ACCE Fast Facts Guide |
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The Chamber's Role in Workplace Wellness (12/13/2018) Presented by Joe Hurd, President & CEO of the Blair County Chamber (Pa.); and Matt Beatty, Director, Iowa Sports Foundation
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Chamber Foundations (12/6/2018) Presented by Kelly Hall, President & CEO, Longview Chamber of Commerce (Tex.); Todd Murphy, President, Jefferson Chamber of Commerce (La.); and Lorie Reinert, Executive Director, Lehigh Valley Chamber of Commerce (Pa.)
ACCE information page on chamber foundations ACCE samples library page on chamber foundations |
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Leading Veterans to the Front Line of Business (11/8/2018) Presented by Joanna Rolek, Executive Director, Lake Forest/Lake Bluff Chamber of Commerce (Ill.); and Casey McEuin, President/Executive Director, Project RELO
Presentation slides for Joanna Rolek and Casey McEuin |
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CCE: Certifying the Profession (10/10/2018) Presented by Linda Rabe, President & CEO of the Rapid City Area Chamber of Commerce; Matt McCormick, President of the Columbia Chamber of Commerce; and Crystal Moore, ACCE Vice President of Professional Development and Convention
CCE Application and Guidelines |
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ACCE E-Tour, fall 2018 edition (9/20/2018) Presented by Sarah Melby, ACCE Director of Information & Research; Susan McGuire, ACCE Director of Professional Development & Programs; Dana Ketterling, Resource Development Officer; and Jen Pack, ACCE Resource Coordinator
Link to ACCE Fast Facts Guide |
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Member Personas and Why You Need Them (9/11/2018) Presented by Cathi Hight, President, Hight Performance Group
Link to presentation slides |
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NAFTA: What’s at Stake? (9/5/2018) Presented by Mark Agnew, Director, International Policy, Canadian Chamber of Commerce; and John G. Murphy, Senior Vice President for International Policy, U.S. Chamber of Commerce
Link to U.S. Chamber and Canadian Chamber fact sheets |
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Dynamic Chamber Benchmarking 2018 Series #3: Membership Stats (5/29/2018) Presented by Sarah Melby, ACCE Director of Information & Research
Link to presentation slides |
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From the Winner's Circle: Georgia Chamber of Commerce (5/17/2018) Presented by Jason O’Rouke, Vice President, Public Policy & Federal Affairs; and Kelsey Moore, Economic Development & Special Projects Director, Georgia Chamber of Commerce
Link to presentation slides Program synopsis (from Chamber of the Year application) ACCE information page on public policy surveys |
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ACCE E-Tour, Spring 2018 edition (5/9/2018) Presented by Sarah Melby, ACCE Director of Information & Research; Susan McGuire, ACCE Manager of Professional Development & Programs; Dana Ketterling, Resource Development Officer; and Jen Pack, ACCE Resource Coordinator
Link to ACCE Fast Facts Guide |
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From the Winner's Circle: Huntsville/Madison County Chamber of Commerce (5/3/2018) Presented by Chip Cherry, CCE, President & CEO, Huntsville/Madison County Chamber of Commerce
Link to presentation slides Program synopsis and supporting documents (from Chamber of the Year application) ACCE information pages on Total Resource Campaigns and Volunteer Management |
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From the Winner's Circle: Paducah Area Chamber of Commerce (4/19/2018) Presented by Sandra Wilson, President, Paducah Area Chamber of Commerce
Link to presentation slides ACCE information page on Government Relations and Public Policy |
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Five Myths About Chamber Revenue - and One Legend (4/5/2018) Presented by Chris Mead, Senior Vice President, ACCE
Link to presentation slides ACCE information pages on Total Resource Campaigns, Affinity Programs, Membership Drives, and Capital Campaigns |
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From the Winner's Circle: Chattanooga Area Chamber of Commerce (3/1/2018) Presented by Jared Bigham, Ed.D, Executive Director, Chattanooga 2.0
Link to presentation slides |
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Partnering for Success - Chamber Mergers and Alliances (2/15/2018) Presented by Jane Clark, President, Michigan West Coast Chamber of Commerce; Joe Unterreiner, President and CEO, Kalispell Chamber of Commerce; Matt Pivarnik, President and CEO, Greater Topeka Partnership; and Sarah Melby, Director of Information, ACCE
Link to presentation slides |
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Fair Chance Hiring (2/13/2018) Presented by Kathy Zandona, Senior Education Attainment Division Consultant; Heather Garretson, Project Manager, Talent 2025; Andy Johnston, Vice President, Government & Corporate Affairs, Grand Rapids Area Chamber; Sherri Moses
Link to presentation slides |
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From the Winner's Circle: O'Fallon Chamber of Commerce and Industries (2/5/2018) Presented by Erin Williams, President & CEO, O'Fallon Chamber of Commerce and Industries
Link to presentation slides |
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The 2018 Chamber of the Year Process (1/30/2018) Presented by Christy Gillenwater, CCE, President & CEO, Chattanooga Area Chamber of Commerce; and Michelle DeGraff, Senior Manager, Community Advancement, ACCE
Link to presentation slides |
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Strategic Planning and Funding for Talent Development (1/25/2018) Presented by Jason Hutcheson, President & CEO, Greater Burlington Partnership (Iowa); Susan Davenport, President & CEO, Gainesville Area Chamber of Commerce (Fla.); Lawrence McKinney, CEcD, CCE, IOM, Senior Project Director, Convergent Nonprofit Solutions
Link to presentation slides |
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ACCE E-Tour, Winter 2018 edition (1/18/2018) Presented by Sarah Melby, ACCE Director of Information & Research; Susan McGuire, ACCE Manager of Professional Development & Programs; and Jen Pack, ACCE Resource Coordinator
Link to ACCE Fast Facts Guide |
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Renewing Your Leadership Development Program (12/14/2017) Presented by Sarah Melby, ACCE Director of Information & Research; Paige Muh, Community Development Director and Kim Schnoes, Board Chair, Fayette Chamber of Commerce (Ga.), and Ebony Austin, Events & Leadership Development Coordinator, Greenville Chamber (S.C.)
Link to presentation slides |
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The U.S. Chamber Accreditation Process (12/7/2017) Presented by Ali Ehrlich, IOM, CAE, U.S. Chamber Director of Operations, Political Affairs & Federation Relations; Gary Mabrey, CCE, President & CEO, Chamber of Commerce serving Johnson City, Jonesborough, and Washington County (Tenn.); Jim Fram, former President & CEO, Greater Hot Springs Chamber of Commerce (Ark.); and Dianne Callahan, Vice President of Organizational Development, Cookeville-Putnam County Chamber of Commerce (Tenn.)
Link to presentation slides |
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Customer Care: The Key to Retention Success (11/9/2017) Presented by Nicki Andereson, President and CEO, Naperville Area Chamber of Commerce
Link to presentation slides |
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Afterschool STEM for Tomorrow's Workforce (11/7/2017) Presented by David Beard, Policy and Advocacy Director, School's Out Washington; Cynthia Bennett, Vice President of Education, South Carolina Chamber of Commerce; Alisha Benson, Chief Operations Officer, Greater Spokane Incorporated; Meg Lindsay, Director, Education & Workforce/Spokane STEM, Greater Spokane Incorporated; and Zelda Waymer, Executive Director, SC Afterschool Alliance
Link to presentation slides |
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Membership Recognition, Part 2: Membership Achievement Awards (10/18/2017) Presented by Sandra Brewer, Vice President of Member-Investor Services, Chattanooga Area Chamber; and Sarah Melby, Director, ACCE Information & Research
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Presented by Linda Rabe, President & CEO of the Rapid City Area Chamber of Commerce and Chair-Elect of the CCE Commission; and Susan McGuire, ACCE Manager, Professional Development & Programs
CCE Application and Guidelines |
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Divergent Leadership: Understanding Disruption, Design Thinking and Divergent Leadership (9/26/2017) Presented by Michael Maness, Co-Founder, Subculture
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Communicating Your Chamber's Value (9/7/2017) Presented by Shari Pash, Founder, Strategic Solutions for Growth
Link to presentation slides |
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Membership Recognition, Part 1: Sales Contest and Lifetime Sales Achievement Awards (8/9/2017) Presented by Kelly Fanelli, Membership Director, Chamber of Commerce of the Palm Beaches, and Susan McGuire, Manager of Professional Development and Programs, ACCE
Link to presentation slides Link to Membership Development Division, Sales Contest, and Lifetime Sales Achievement Award pages Lifetime Achievement Awards Recognition Form (due June 1, 2018) |
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Developing the Character of our Future Workforce (5/24/2017) Presented by Aaron Jiron, Senior Program Officer, S.D. Bechtel, Jr. Foundation; Debbi Moore, President and CEO, Las Cruces Chamber of Commerce; and Rhetta Hunyady, Vice President, Education and Training, Flint & Genesee Chamber of Commerce (Recording not available)
Link to presentation slides |
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Tales of Renewal (5/4/2017) Presented by Candace Boothby, CCE, President & CEO of the Newnan-Coweta Chamber of Commerce, Inc.; Robert Heidt, Jr., President & CEO of the Glendale Chamber of Commerce; and Chris Mead, Senior Vice President, ACCE
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Effective Chamber Dashboard Reports (4/27/2017) Presented by Jodie Perry, President, Richland Area Chamber of Commerce; Tony Felker, President & CEO, Frisco Chamber of Commerce, and Sarah Melby, ACCE Director of Information and Research
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Federal Transit Funding at Risk (4/20/2017) Presented by Geoff Anderson, President & CEO, Smart Growth America; Jeffrey Boothe, Chair, Capital Investment Grants Working Group, Executive Director, Community Streetcar Coalition, and President, Boothe Transit Consulting LLC; Mark Fisher, Chief Policy Officer, Indianapolis Chamber; and Adrea Turner, Director, Transportation for America
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Membership Statistics in Dynamic Chamber Benchmarking (4/19/2017) Presented by Sarah Melby, ACCE Director of Information & Research, and Susan McGuire, ACCE Manager, Professional Development & Programs
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From the Winner's Circle: 2016 Chamber of the Year Award Winners - Commerce Lexington Inc. (4/6/2017) Presented by Amy Carrington, Director, Leadership Development, Commerce Lexington Inc.; Camden Skidmore, Vice President, Commercial Banker, WesBanco Bank; and Mark Turner, Chief Communications Officer, Commerce Lexington Inc.
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Addressing the Job Skills Disconnect Through Education Attainment (3/23/2017) Presented by Jackie Butler, Vice President, Greater El Paso Chamber of Commerce; Tina Wirth, Vice President, Education and Workforce Development, JAXUSA Partnership; and Kathy Zandona, Senior Education Attainment Division Consultant |
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From the Winner's Circle: 2016 Chamber of the Year Award Winners - Catawba County Chamber of Commerce (3/2/2017) Presented by Lindsay Keisler, President/CEO, and Terra Bailey, Director of Marketing and Shareholder Relations, Catawba County Chamber of Commerce
The Coming Jobs War, by Jim Clifton, from ACCE Bookstore |
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From the Winner's Circle: 2016 Chamber of the Year Award Winners - Vail Valley Partnership (2/23/2017) Presented by Chris Romer, President & CEO, Vail Valley Partnership
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Emotional Intelligence - Mental Skills for Chamber Success (2/9/2017) Presented by Bill Marklein, Community Relations Director, Sheboygan County (WI) Chamber of Commerce
Link to presentation |
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From the Winner's Circle: 2016 Chamber of the Year Award Winners - Southwest Indiana Chamber of Commerce (1/26/2017) Presented by Christy Gillenwater, CCE, President & CEO, Southwest Indiana Chamber of Commerce; Joshua Armstrong, Downtown Alliance Director; and Justin Groenert, Director of Government Relations and Public Policy, Southwest Indiana Chamber of Commerce
Link to presentation slides |
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Development Planning for Chambers (12/15/2016) Presented by Amy Cortina, Senior Manager, Strategic Partnerships, Los Angeles Area Chamber of Commerce Foundation (No recording available; access presentation slides here) |
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The U.S. Chamber Accreditation Process (12/8/2016) Presented by Ali Ehrlich, IOM, Director of Operations, Political Affairs and Federation Relations, U.S. Chamber of Commerce; Joe Henning, IOM, ACE, CAE, President & CEO, Aurora Regional Chamber of Commerce (IL), and Gary Mabrey, CCE, IOM, President & CEO, The Chamber of Commerce serving Johnson City (TN).
Links to presentation resources: |
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Onboarding New Chamber Sales Professionals (11/17/2016) Presented by Rebecca Wood, Member Services Director, Calgary Chamber of Commerce
Links to presentation resources: - Sales activities spreadsheet - Link to purchase Remembership, by Kyle Sexton (from ACCE bookstore) - "Start with Why," TED talk by Simon Sinek |
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K-12 Innovation and Accountability (11/2/2016) Presented by Christopher Shearer, Program Officer, Education Program, Hewlett Foundation; Liz Smith, Director of Policy and Research, Baton Route Area Chamber; and David Rattray, Executive Vice President, Education and Workforce Development, Los Angeles Chamber of Commerce
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Championing Health and Wellness: Three Approaches for Chambers (9/19/2016) Presented by Rich Hadley, Education Attainment Division Consultant, ACCE, and President Emeritus, Greater Spokane Incorporated; and Sarah Melby, Director, Information and Research, ACCE
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The R's of Membership (9/8/2016) Presented by Shari Pash, Founder, Strategic Solutions for Growth
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Immigration and Economic Development: A Regional Approach (7/20/2016) Presented by Jason Mathis, Executive Vice President, Salt Lake Chamber, and Executive Director, Downtown Alliance; Kate Brick, Associate Director, State and Local Initiatives, Partnership for a New American Economy; and Mary Bontrager, Executive Vice President of Regional Workforce Development and Education, Greater Des Moines Partnership
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No More Events for Events' Sake (6/23/2016) Presented by Shawna Burton, Executive Director of Engagement & Marketing, Greater Louisville Inc.
Link to information about October 2016 Chamber Events Training Conference (check back for schedule and speakers in July) Link to MacMillan decision tree matrix |
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Chamber Revenue Programs Survey with Chris Mead (6/9/2016) Presented by Chris Mead, Senior Vice President, ACCE
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Mobilizing Employers to Upskill Their Employees (5/26/2016) Presented by Bridget Netter, Director, Business Education Partnerships, Los Angeles Area Chamber of Commerce; Greg Laposa, Vice President, Education Strategies, St. Louis Regional Chamber; and Haley Glover, Strategy Director, Lumina Foundation
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From the Winner's Circle: Newnan-Coweta Chamber of Commerce (5/19/2016) Presented by Candace Boothby, CCE, President and CEO, Newnan-Coweta Chamber of Commerce; and Mark Whitlock, CEO, Coweta County Chamber of Commerce |
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From the Winner's Circle: Myrtle Beach Area of Commerce (5/5/2016) Presented by Susan Phillips, Director of Marketing, Myrtle Beach Area Chamber of Commerce
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From the Winner's Circle: Greater Omaha Chamber (4/14/2016) Presented by leadership of the Omaha Chamber: David Brown, President and CEO; Anne Branigan, Senior Vice President; and Sarah Moylan, Senior Director, Talent |
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Proven Strategies for New CEOs (4/7/2016) Presented by Todd P. Murphy, President, Jefferson (LA) Chamber |
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Leadership Programs That Attract YPs (3/17/2016) Presented by Richard Wintsch, Vice President, Leadership Development and Engagement, Greater Richmond Chamber of Commerce |
