401 W. High Street, Lexington, KY 40507
ACCE has arranged for a limited block of discounted hotel rooms for conference participants at the conference hotel at $119.
To reserve your room either call 800-233-1234 and ask for group Code G-ACST, or use this link to reserve online: ACCE 2020 Sales Training Conference
The conference hotel block will close on February 19, 2020 or when the block is full.
$499/early bird (through February 5, 2020)
Registration link: ACCE 2020 Sales Training Conference
We are looking forward to seeing you in Lexington! For more information on the many things to do and sites to see in the Lexington area, check out this link.
(Speakers and sessions are subject to change)
Wednesday, March 4
5:00 - 6:30 pm
Attendees in town are welcome to join us for an informal meetup at Bluegrass Tavern, located at 115 Cheapside, Lexington, walking distance from the Hyatt Regency.
Thursday, March 5
8:00 a.m. Registration, light breakfast
9:00 a.m. Conference welcome: Lynda Amato Bebrowsky, Executive Vice President Membership & Engagement, Commerce Lexington Inc.
9:15 – 10:30 a.m. General session presentation
Next Level Investment Menus
Kyle Sexton, Founder, ChamberThink Strategies
After 13 years of experience in rebuilding investment structures for chambers and economic development organizations, Kyle Sexton has discovered the organizational and mechanical adjustments that attract investment and help your chamber grow. In our opening session, Kyle will provide an update on membership models that meet the challenges of today’s economy and allow chambers to demonstrate clear return on investment. Kyle will also explore common challenges and rewards of transitioning to updated membership models, incorporating the lessons he has learned over the years.
10:45 a.m. – Noon General session presentation
Selling the Intangible
Samantha Brady, Executive Director, Bardstown-Nelson County Chamber of Commerce; Kathy Blank, Vice President, McKinney Chamber of Commerce; and Ashleigh Christian, Director of Investor Development, Knoxville Chamber of Commerce (panelists); Adrian Cain, Chief Development Officer, Charleston Metro Chamber of Commerce (moderator)
Chambers struggle to create tangible benefits for their members. In this fast-paced session, a panel of senior membership and chamber executives will share how they create concrete member benefits that resonate with their members and prospects. Learn how they position their chamber, structure their member benefit programs and sell the intangible to that hard-to-please member.
Noon – 1 p.m. Lunch
1 – 2:15 p.m.
Breakout 1: Retention Plan Workshop
Facilitated by Justin Lee, Associate Vice President of Membership, Charleston Metro Chamber of Commerce
We all know that it’s much less expensive to retain a current member than to recruit a new one. A member retention plan describes specific, trackable steps to engage and connect chamber members to the resources, contacts, programs, and information most valuable them and their business. In this hands-on workshop, our facilitator will share and lead a discussion on retention plan guidelines and best practices before facilitating peer review and revision of attendee plans. Please bring a draft retention plan to this workshop and be ready to improve on it while sharing your own ideas and suggestions with your peers.
Breakout 2: Membership Data for the Win
Tabitha Sarris, Vice President, Investor Relations; and Mary Perez, Database Administrator; St. Louis Regional Chamber
Hey membership professionals, get excited by data! Smart data analysis will enhance your understanding of current and prospective members, allowing you to boost program revenue, increase investment, and deepen member engagement. And it’s not as hard (or boring) as you think! This interactive session will include live polling and group discussion to teach you how to develop a data strategy right for your chamber - regardless of its size, current member management software, or history of data collection efforts (even if you have never collected data). Get ready to develop a winning membership strategy through the intelligent collection and use of data.
2:30 – 3:45 p.m.
Breakout 1: Process, Pipeline, Progress: Mastering the Sales Cycle
Beth McNeill, Senior Director, Sales & Engagement, Cincinnati USA Regional Chamber
Discover the key to organizing and managing the chamber sales cycle in this interactive session led by experienced sales leader Beth McNeill. Learn how to qualify prospects, create sales plans identifying member needs, efficiently shorten the sales cycle, and establish the foundation for robust engagement and retention. You will leave the session with practical tools and a plan for success, no matter what your level of experience or the size of your sales team.
Breakout 2: Chamber Foundations and the Future of Chamber Revenue
David Adkisson, CCE; former CEO, Kentucky Chamber of Commerce
Foundations have enormous potential to create new revenue streams supporting impactful mission-based work, from addressing workforce needs and community health problems to promoting economic inclusion and community vibrancy. Join former Kentucky Chamber CEO David Adkisson, CCE, in a discussion around the strategies for launching or revitalizing a chamber foundation. Dave will cover the opportunities as well as the practical challenges of transitioning to a revenue model in which foundation income plays an increased role, including the practical implications for chamber sales teams.
4 – 5 p.m. The Great Debate
Resolved: debates can be fun, civil, and informative, even in 2020. To end our conference day, your peers will be debating some classic chamber membership issues, such as
We’re deciding on the final lineup of topics, so let us know what you would like to see argued discussed. Join us for a lively exchange of views. And to all contenders, good luck!
5:30 – 6:45 p.m. Reception
Lexington Visitors Center, 215 West Main Street, Suite 75, Lexington
Mingle with your sales peers with complementary drinks and appetizers, sponsored by our conference hosts, Commerce Lexington Inc.
7:00 p.m. Networking dinners (reservations are for 7 p.m.). Please meet at selected restaurants and ask for “ACCE Group.” Sign up at conference registration desk by noon.
Friday, March 6
8 – 8:45 a.m. Full breakfast
8:45 p.m. Opening remarks by Robert L. Quick, CCE, President & CEO, Commerce Lexington Inc.
9 – 10 a.m. General session presentation
Special guest Jason Cummins, University of Kentucky Executive Associate Athletics Director for the Student-Athlete Experience, will share lessons on leadership and career development for all sales team members. An experienced leadership program developer and trainer, Jason is a graduate of the University of Kentucky and the University of Pennsylvania Wharton business school. Jason served a twenty-year career in the U.S. Army as an Apache helicopter pilot, including two years in the United States Military Academy as an Associate Professor of Economics, as well as combat tours in both Iraq and Afghanistan. He is now responsible for all departmental learning management initiatives and the holistic development of leaders at all levels, while directly overseeing the Impact Leadership Program, the Center for Academic and Tutorial Services (CATS), career development initiatives, and community engagement.
10:15 – 11:30 a.m. General session presentation
Selling Membership Through a Political Crisis
Omar Cuevas, Vice President of Sales and Marketing, and Laura Traxler, Director of Membership; Grand Rapids Chamber of Commerce
In this session, hear the story of how the Grand Rapids Area Chamber of Commerce survived and thrived after a political endorsement precipitated concern and backlash by the community and some chamber members. The chamber used the crisis to engage more meaningfully with members and former members on the importance of investing in the chamber, and to sharpen its focus on its core mission of creating and supporting an environment where all businesses to thrive. A year later, dropped members are re-joining, and the chamber is seeing increased member engagement in its policy and advocacy work. Learn how a trial by fire can be transformational for a chamber sales team and serve as a catalyst for chamber growth in programming, influence and membership.
11:45 a.m. - 12:45 p.m. General session presentation
Your Professional Brand: Defining and Leveraging it for Sales Success
David Pruente, Senior Vice President, Strategic Partnerships, Greater Kansas City Chamber
What is your professional brand? Do your members and prospects associate you, your attitude, and your communications style with your chamber? You bet they do! You form their first and often most lasting impression of your organization. Your professional brand should highlight your strengths, build trust, and communicate your unique attributes not just to prospects and members but also to your co-workers and peers, chamber leadership, and other members of the community. Join us for a fascinating closing session in which we will explore how to identify your professional brand by focusing on your true, authentic self – and then refine and leverage that brand to achieve sales and professional success.
12:45 p.m. Conference adjourns