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Frequently Asked Questions

I'd like a list of example CVB websites and social media accounts.

Examples of CVB Websites

Examples of CVB Social Media Accounts

 

Go back to Social Media

Go back to Tourism and CVB

Last Modified 04/25/18
Created 04/25/18

Are there examples of chamber leadership programs?

Chamber Led Leadership Programs


 

2016 CoY Award WinnerCommerce Lexington Inc.'s (Ky.) Leadership Lexington Program - Category 4

    • Watch From the Winner's Circle: 2016 Chamber of the Year Webinar Series on Leadership Lexington (Apr 2017), also see presentation slides. Learn about Commerce Lexington Inc.'s award-winning Leadership Lexington program - a mainstay of the Lexington, Kentucky community for more than 35 years. The program gives participants the opportunity to meet with and learn from today’s leaders in order to better understand the city and prepare for its challenges. Learn how this program, which has graduated over 1,300 well-connected and involved community leaders, has been strengthened over time through increased volunteer participation, a community projects component, and more.

See all Leadership Programs Samples 


  • Boulder Chamber of Commerce (Colo.) - Leadership Fellows: The Boulder Chamber and The Community Foundation partner to bring the Boulder County Leadership Fellows (BCLF) program. BCLF creates a pipeline for business, nonprofit, and government leadership roles as they meet leaders across all sectors over a 10 month period.
  • Cayman Islands Chamber of Commerce - Leadership Cayman - Leadership Cayman is a six-month intensive course that enables class members to develop new skills and learn an abundance of vital information about the Cayman Islands' community and business sector. View the brochure.
  • Denver Metro Chamber of Commerce - Leadership Denver: Leadership Denver brings together leaders to discuss and learn about the challenges facing the Denver Metro area for the purpose of expanding their commitment to voluntary civic responsibility. Leadership Denver is a 40-year-old program that develops community leaders and enhances the civic infrastructure of the Denver Metro region.
  • Dubuque Area Chamber of Commerce (Iowa) - Leadership Dubuque: Provides individuals with the opportunity to cultivate community knowledge and develop personal leadership skills; promotes civic responsibility by encouraging involvement, enthusiasm and dedication.
  • Fort Collins Area Chamber of Commerce (Colo.) - Thought Leader Speaker Series: Offers an opportunity for top-of-the-line professional development from world-renowned authors such as Marcus Buckingham, Jim Collins, Mark Lautman, and Dr. John C. Maxwell. View the recording from the April 2014 program with Lautman, author of When Boomers Bail.
  • Fredericksburg Regional Chamber of Commerce (Va.) - Leadership Fredericksburg: This 9 month course provides the local workforce with a pool of highly skilled and motivated leaders from a cross-section of industry who are deeply committed to improving the quality of life in the region while leading with integrity, best practices, and guiding principles.
  • Greater Boston Chamber of Commerce - Leadership Development Programs: The talented workforce isn’t just a driving force of Boston's economy. It's also their competitive advantage. Through their programs - Women's Leadership Program, Boston's Future Leaders Program, Executive Leadership Institute, and Leadership Forum - participants learn through a unique blend of classroom and experiential learning, which also focuses on networking and long-lasting professional connections.
  • Greater Decatur Chamber of Commerce (Ill.) - The Leadership Masters Program provides intensive character and results-based coaching, collaborative learning, and training to develop "bench strength" of future leaders within local businesses, non-profits, and government entities -- influencers at all career stages capable of leading others to produce desired organizational results. View the Executive Summary and Whitepaper.
  • Greater Raleigh Chamber of Commerce (N.C.) - Leadership Raleigh: the ideal program for preparing the leaders of tomorrow. During the nine-month program, participants get an in-depth view of community issues, develop leadership skills necessary to assume leadership roles, and are exposed to community involvement opportunities.
  • Greater Shreveport Chamber of Commerce (La.) - See the leadership program's application form, guidelines, criteria, and participant responsibilities.
  • Greater Tampa Chamber of Commerce (Fla.) - See Leadership Tampa's history of the program, its objectives, and information about tuition assistance.
  • Iowa City Area Chamber of Commerce (Iowa) - Community Leadership Series Flyer - Participants of the Iowa City Area Chamber's Community Leadership Series will: become acquainted with local experts in healthcare, education, government, and media; establish relationships with others who are new to the community and lead large organizations; and learn the history and vision for the Iowa City area. See also their Event Guidelines (2016 example).
  • Longview Chamber of Commerce (Texas) - See Leadership Longview's Program Eligibility and Criteria.
  • Los Angeles Area Chamber of Commerce - Southern California Leadership Network: a partnership to develop and expand a network of leaders in the business, government and community sectors who are prepared to address the unique challenges of the LA region.
  • Roanoke Regional Chamber (Va.) - Leadership Roanoke Valley - Interactive, 10-month program helps participants better understand issues facing the Roanoke region.
  • San Diego Regional Chamber of Commerce - Leadership Programs: Through its four programs – San Diego Young Leaders, Student Civic Engagement Academy, Public Leadership Institute and the Advance Women’s Professional Development program – the Chamber aims to develop leaders who are well equipped to serve the area and the opportunities and challenges of the regional business community.

 

 

Go back to Leadership

Last Modified 06/26/18
Created 06/26/18

 What are some examples of international trade events organized by chambers?

CSCI Wins Innovation Award for Economic Development (June 2015) - Chicagoland Chamber of Commerce and Chicago Sister Cities International  (CSCI) won the Sister Cities International Innovation Award for Economic Development, which recognizes the accomplishments of outstanding community programs. CSCI provides leadership to develop, manage and coordinate comprehensive programs and projects with Chicago’s 28 sister cities in the areas of economic development, education, tourism, immigration and cultural enrichment. 

Florida International Trade and Investment Conference (FITIC), hosted by Florida Chamber of Commerce, draws trade and influential business leaders to provide insight and direction for the state and its businesses. (Aug 2017)

Los Angeles Area Chamber hosts or participates in frequent workshops, seminars, luncheons and meetings, all listed on the chamber's International Trade Events Calendar.

The Mobile Area Chamber of Commerce (Ala.) has an International Trade Division. The division promotes exports to grow the local economy; helps identify new market opportunities; builds global networks through trade education events and first-class trade missions; and addresses international trade matters.

The San Diego Regional Chamber hosts a variety of events that serve to promote its international advocacy efforts, including a Cross-Border Leadership Luncheon, International Tribute Awards Gala, Good Government Series, and more.

 

Go back to Business Advancement Events

Last Modified 8/14/18
Created 8/14/18

I need some incentive models and best practices for member retention.

Best Practices for Member Retention

 

  • Craft and deliver a simple message to new and current members.

 

  • Diversify marketing channels - social media, email, newsletter, etc.

 

 More resources of interest:

 

Go back to Membership Retention

Go back to Bonuses and Commissions

Last Modified 8/16/18
Created 8/16/18

What benefits can you offer in a tiered dues model?

There are countless permutations of dues packages. If you’re trying to figure out tiers for your chamber, here are some we’ve collected from various chambers’ tiered dues schedules. They are arranged in approximate order from the lowest tier to the highest. The frequency, duration or dollar amount of many of these benefits can be increased gradually as the level of investment rises.

  • Eligible to participate in affinity programs
  • Free category listing in membership directory, newcomers’ guide or chamber app (number of categories can vary)
  • Free category listing on web site (number of categories can vary)
  • Free photo in directory and/or on web site
  • Enhanced listing in directory, such as boldface font or highlighted text
  • Enhanced description on web site (length can vary)
  • Enhanced listing on chamber app
  • Free logo included in directory, web site, e-newsletter or chamber map
  • Free inclusion of additional branches/locations in directory or on web site (number of *locations can vary)
  • Application fee waived
  • Discounted mailing list/mailing labels (discount and/or frequency can vary)
  • Use of bulk mail permit
  • Membership plaque
  • Deluxe membership plaque
  • Free mailing lists (frequency can change)
  • Free link to your blog from chamber web site
  • Free link to your social media pages from chamber web site
  • Free press release included on chamber web site (quantity can vary)
  • Free map showing business location featured on chamber web site
  • Custom Facebook posts with link to your web site (quantity can vary)
  • Custom Twitter posts with link to your web site (quantity can vary)
  • Opportunity to offer coupons via chamber web site (frequency can vary)
  • Free e-mail blast advertising (frequency can vary)
  • Free ad on internal page of chamber web site (duration and frequency can vary)
  • Free banner ad on home page of chamber web site (duration and frequency can vary)
  • Free certificates of origin (quantity can vary)
  • Free notary public service (quantity of documents can vary)
  • Free job postings on chamber web site (frequency can vary)
  • Free video included on chamber’s YouTube channel
  • Inclusion of business literature in relocation packet
  • Inclusion of business literature in racks at chamber office
  • Inclusion of business literature in racks at visitor center
  • Complimentary membership in the U.S. Chamber of Commerce
  • Invitation to welcome lunch during first year of membership
  • Subscriptions to publications (number can vary)
  • Discounted ad rates (discount and/or frequency can vary)
  • Free tickets to specific events (quantity can vary)
  • Preferred seating at events (quantity can vary)
  • Opportunity to write article for chamber blog or other publication (frequency can vary)
  • Credit for advertising (dollar amount can vary)
  • Credit for booth space (dollar amount can vary)
  • Complimentary conference room rental (frequency and/or duration can vary; size of room can vary if more than one available; certain dates or times can be excluded depending on tier)
  • Booth discount at trade show/job fair (discount can vary; location of booth can vary, or certain locations could be excluded)
  • Credit towards sponsorship (dollar amount can vary)
  • Receive e-mail alerts on timely topics, such as legislative updates
  • Special recognition in chamber lobby
  • Invitation to participate in Ambassador program
  • Profile of CEO or company on chamber web site
  • Profile of CEO or company in chamber publications
  • Discounted tuition to educational event(s) (dollar amount or percentage off can vary)
  • Discounted ribbon cutting ceremony (dollar amount or percentage off can vary)
  • Complimentary ribbon cutting ceremony
  • Hole sponsorship at golf tournament
  • Foursome in golf tournament
  • Streamlined check-in at select events (events can vary)
  • VIP parking at select events (events can vary)
  • Complimentary drink tickets at select events (events can vary)
  • Special recognition at chamber events (type of recognition can vary)
  • First choice of sponsorship opportunities
  • First choice of ad placement
  • Ability to host certain events, such as Business After Hours
  • Complimentary seats at athletic events in chamber box (number and/or frequency can vary)
  • Invitation to participate in inter-city visit trips
  • Invitation to advocacy trips
  • Private meeting/meal with chamber president and/or leadership
  • Invitation to participate in certain committees
  • Invitation to select chamber events, such as breakfast with the mayor
  • Complimentary consulting services (number of hours can vary)
  • Customized research reports

 

Go back to Tiered Dues 

Last Modified 06/07/18
Created 06/07/18

How can community events be managed to minimize potential business disruption and create positive impact?

What can be done during community events (i.e. film or music festivals) to manage and minimize potential business disruption due to the influx of visitors, impact on parking, and street closures? How do you communicate with local businesses in a way that shares the benefit and positive impact of the community event? Do you propose ways the businesses can take advantage of the influx of people attending the event such as through coupon offers, business specials, sidewalk sales, curbside activities to promote business, or other ways?

 

This question was posed to Anna Salim, , Events and Membership VP at the Downtown Boulder Partnership. Her response:

The Partnerhsip hosts about a dozen events per year and other organizations in Boulder host events as well. All of them have some impact on the downtown area and outdoor walking mall.

As a business improvement district, the Partnership always takes the impact on local businesses into high consideration and makes substantial effort to create positive impact.

Communication with the local businesses owners is essential and ongoing. The Partnership produces two monthly newsletters - one for members and also one for non-members - that include details on upcoming events and their potential impact on the community, with an emphasis on the positive impact. They also create an annual calendar laying out events with any impact on downtown so that businesses can plan and staff accordingly. The city requires a "rest weekend" every other weekend from festivals and events on the Pearl Street Mall.

Continual effort in communication and even going so far as to befriend unhappy business owners is key.  For example, a 40+ year business owner who was initially negative towards events was extended a personal connection and over a period of months his attitude changed. He was able to express his dis-like of having anything placed in front of his store, and Anna made it a point not to place anything in front of his business unless absolutely necessary. He is satisfied with the fact that one or two times a year is less than it used to occur and that it is clearly communicated when and why it is happening.

Opportunities are always extended to businesses to offer something (coupons, discounts, etc.) to vendors or attendees, although they usually don't take up on the offer. The Partnership also will apply for sidewalk sale permits on the behalf of businesses to get in on sales action during events on the pedestrian walking mall.

The pedestrian mall is a popular destination and businesses on the mall have expressed that they don't see the point of putting on festivals. Anna communicates regularly that people come partly because they think something will be happening. There is an expectation and impression that events or other activities will be taking place and it is part of the draw to the pedestrian mall as a destination and sense of place. She is careful to point out that if this is stripped away, the negative impact may not be noticed right away but eventually would be. People are always seeking novelty.

Any new events are created with the direct intention of increasing traffic for local businesses. For example, Taste of Pearl is a wining and dining event that deliberately takes place inside shops and restaurants instead of isolated in a tent. Anna describes it as a shopping event masquerading as a food and wine event.

Anna works closely with the city and fire department for permits and street closures. The city requires the Partnership to petition the businesses to allow for any new street closure. This allows for direct point of contact with the business owners and the city requires that 80% have to approve a proposed closure. For any legacy street closures, it is required to notify and flyer the businesses in advance. The Partnership also intentionally schedules events primarily on weekends to coincide with the parking garages being free.

It took six months working with the fire department to re-direct a fire lane rule change and create one that is more nuanced and allows for vendor booth configurations that create positive rather than negative impact on business foot traffic. Vendor booths during events face back to back instead of each other, which creates a walking corridor between the vendors and storefronts. One store owner reported a 30% increase in sales as a result of this configuration during an event.

After every event, a poll is sent to businesses to report impact and gather feedback. The Partnership incentivizes response by entering respondents into a drawing for a gift card. They keep the Constant Contact response form simple and short to maximize responses and include an open response question for anyone who wants to write in comments.

 

Go back to Events and Programs

Last Modified 04/17/18
Created 04/17/18
 

 

Are there examples of chambers stepping up to help businesses affected by crime?

Chambers across the country are partnering with local law enforcement and city governments to tackle crime as a major deterrent to economic growth. Chambers are involved in creating business communication networks, creating positive community awareness, crime deterrent programs, and supporting initiatives that reduce crime. The following are examples with varying degrees of program complexity and commitment of chamber staff.

Brooklyn Chamber of Commerce (NY)

The chamber initiated Brooklyn Shops - a borough-wide economic development initiative that assists neighborhood shopping districts by providing planning, promotion and technical assistance to help local merchants improve their street’s distinction, attractiveness and success. Many residents expressed sanitation and public safety as concerns in an assessment that conducted resident interviews and a retail inventory of Nostrand Avenue. After installation of security cameras and increasing police presence, crime rates dropped 75%.

Chico Chamber (CA)

The Chico Chamber engages directly with crime prevention strategies. Chamber Board endorsed the Reducing Crime and Keeping California Safe Act of 2018 and hosts events such as Lunch Hour Q&A with Fire Chief Steve Standridge. The Retail Watch program co-hosted by the Chamber, DCBA, and Chico PD, is more than just a conversation about arrest data; it offers a chance to develop real solutions to common incidents occurring in local businesses. The monthly meetings are aimed at decreasing shoplifting in Chico. It is a chance for business owners and community members to get acquainted with the Chico PD, hear recommendations for decreasing theft, swap information with fellow retailers on preventative measures, and pass along best practices, tips, and tools. 

Claremont Chamber of Commerce (CA)

Partnered with the Claremont Police Department to create a Business Watch Program to set up a communications network from business to business, educate owners and employees on crime prevention, and promote high visibility of Business Watch as a deterrent to crime.

The Downtown Cleveland Alliance (OH)

Deploys the Downtown Cleveland Alliance's Clean and Safe Ambassadors who remove litter, remove graffiti, and patrol downtown 18 hours a day as a positive influence for safety and act as the eyes and ears for police. Their Peace Officers patrol in a marked Downtown Cleveland Alliance vehicle as a very visible presence to promote safety, and can issue citations or make arrests if necessary. The Safety Ambassadors are trained to interact with the homeless and call the on-staff Social Service Representative, a trained social work professional, who can work one-on-one with individuals in need. 

The Greater Albuquerque Chamber of Commerce (NM)

With the crime rate being the highest in the nation, the Chamber seriously supports crime fighting initiatives and works directly with City and Police to develop programs, despite some recent controversy.

Piqua Area Chamber of Commerce (OH)

Crime Stoppers program offers cash for anonymous tips.

Redding Chamber of Commerce (CA)

Partnered with U.S. Bank and the Redding Police Department to create Crime Prevention through Environmental Design, a multi-disciplinary approach to deterring criminal behavior through environmental design of a home or business.

Tulsa Crime Stoppers (OK)

Developed as an outgrowth of the Tulsa Regional Chamber of Commerce’s Criminal Justice Task Force. Deliver crime prevention and educational programs to the community and foster working relationships between law enforcement and participating citizens. Several programs have been implemented since its founding in 1971, with the most recent being CPTED - Crime Prevention Through Environmental Design.

 

Some chambers simply offer Crime Prevention Tip pages:

 

Go back to Economic and Community Development

Last Modified 04/19/18
Created 04/19/18

How should member votes be distributed in a tiered dues model?

How should member votes be distributed in a tiered dues model? Do members that pay higher membership levels have more voting delegates assigned, regardless of number of employees? Or is a one member = one vote regardless of membership level in use?

The majority of chambers who answered this question have a one member = one vote policy. However, there are other models in use by a few chambers - scroll to the bottom of the list for alternate member voting models. There are also chambers who have done away with member voting altogether due to lack of participation or need.

OneZone, Inc. (IN)

From the bylaws:

Voting.  Each Member will be entitled to one (1) vote on each question that comes before a meeting of the Members.  Except as otherwise provided in these Bylaws, each question will be determined by a majority vote of Members present at a meeting at which a quorum exists. Members entitled to vote include individual Members and designated representatives of Member organizations. OneZone will keep, at all times, at its principal office, a list of the Member organizations’ designated representatives. This list will be available for inspection by any Member, for any purpose, at a reasonable time as determined by the President.

Capital Region Chamber (NY)

From the bylaws:

Section 6.  Voting:  Each Member of record shall have one (1) vote, whether by a qualified individual or entity, or by proxy.  The date for eligibility to vote at an Annual Meeting, is thirty (30) days before the date of that Meeting.

Envision Greater Fond du Lac, Inc. (WI)

From the bylaws:

Section 7. No Right to Vote. The members have no voting rights on any matter affecting the Corporation. If any vote of members is required pursuant to Chapter 181 of the Wisconsin Statutes or other applicable law, then, for purposes of that vote, the duly appointed and acting Board of Directors shall constitute the members of the Corporation for voting purposes.

Section 3. Election. The names of the initial Board of Directors are set forth in the Plan of Affiliation. Thereafter, election of directors will take place at the annual meeting of the Board of Directors. Each director may cast one vote for each director position open for election at such meeting. Election will be by a majority vote of the voting members present at the meeting, provided a quorum is present. If no candidate receives a majority of votes in the first round of balloting, the two candidates with the most votes will stand for election in a second round.

Mount Pleasant Chamber of Commerce (SC)

From the bylaws:

Section 2 - Voting Rights: Each active membership entity shall be entitled to one (1) vote on each matter submitted to a vote of the membership. The primary account holder is considered the voting member of any member organization.

Billings Chamber of Commerce (MO)

From the bylaws:

Voting. In any proceedings in which voting by members is called for, each member shall be entitled to cast one (1) vote. If a quorum exists, action on a matter (other than the election of directors) is approved if the votes cast favoring the action exceed the votes cast opposing the action, unless the Act requires a greater number of affirmative votes.

Orleans Chamber of Commerce (MA)

From the bylaws:

Sec. 4. Voting: In any proceeding in which voting by members is called for, each member in good standing shall be entitled to cast one (1) vote.

Daytona Regional Chamber of Commerce (FL)

"In our organization, amount of dues paid and number of votes is never considered. Our bylaws clearly indicate that in a membership-wide vote, there is one vote per member." - Nancy Keefer, President and CEO

From the bylaws:

Section 6. Voting. Each member shall be entitled to cast one vote on matters submitted to the membership for a vote. The main contact will be considered the designated voter unless otherwise noted by the member through written communication to the Chamber.

Albany Area Chamber of Commerce (OR)

"Each member one vote under employee numbers or tiers. A larger business doesn’t get more votes. it doesn’t matter the size." - Janet Steele, President

Greenville-Pitt County Chamber of Commerce (NC)

"Same, each member one vote." - Leo Corbin, President

Kalispell Chamber of Commerce (MO)

"One member, one vote here too.  Although, we have never actually had a membership-wide vote on anything in the 22 years I have been in the business." - Joe Unterreiner, President and CEO

Gardner Edgerton Chamber of Commerce (KS)

"One vote per member. But my question is what are they voting on? Our members don’t vote on anything really. They could have to vote on board elections, but only if we have a nomination by petition and that’s never happened." - Jason E. Camis, President and CEO

Michigan West Coast Chamber of Commerce

"One member company =  one vote.  Have them check if they are a “membership” organization or a “directorship” organization.  If you are a membership organization, then your members vote on mergers, for instance. Which meant we had to get 50%+ of our members to vote on approving our merger, vs. just 25 directors (if we had been a directorship at that time, which we are now).  So for us, that meant 1200 member firms were eligible to vote to approve the merger, meaning we needed to hunt up at least 601 proxies.  Lots and lots of phone calls, emails and faxes.  I can only imagine how long it would have taken to round up proxies from members if we had more than one voting member per company." - Jane Clark, President

Westminster Chamber of Commerce (CO)

"One vote. Unless they vote during your annual meeting for installation of officers or a specific foundational arm of the Chamber – not sure how this would apply." - Juliet Abdel, President and CEO

Highland Park Chamber of Commerce (IL)

"We are on tiered dues as well, and it’s one vote per member.  Our members also don’t vote on anything really. We haven’t had a nomination by petition in the years that I’ve been here. Our bylaws state that amendments can be approved by vote of the Board, so no need for them to vote on that either." - Ginny A. Glasner, President and CEO

Lake Havasu Area Chamber of Commerce (AZ)

"That would be ditto [one member, one vote] for my chamber in Lake Havasu City, Arizona." - Lisa Krueger, President and CEO

Central Fort Bend Chamber of Commerce (TX)

"One member, one vote." - Kristin Weiss, President and CEO


 

The following chambers do not use a one member = one vote policy.

Milledgeville-Baldwin County Chamber of Commerce (GA)

"Used to be one vote per membership however ...we revised our by laws a couple years ago to remove voting privileges altogether because the membership had never exercised their right to vote and there was nothing in question that would ever require a membership vote. " - Angie Martin, President and CEO

Greater Silver Spring Chamber of Commerce (MD)

"Only members of the Board of Directors have the right to vote.  Some years back, we also revised our by-laws removing voting from our general membership.  Previously the general membership voted in Board elections, but participation was lacking. And, there were never any other matters that would require a vote of the membership. Members may call for a referendum vote on a matter if at least 10 % of regular members sign a petition asking such. That has never happened in the almost 15 years I have been here." - Jane Redicker, President and CEO

Cayman Islands Chamber of Commerce & Visitors Centre

"Corporate members (businesses) are only allowed to vote. One vote per corporate member. Associate members (non-profits and overseas companies that do not possess a local trade and business license etc.) are not allowed to vote. " - Wil Pineau, CEO

Vail Valley Partnership (CO)

"From our bylaws (I’d note that we have not had a vote of the membership in the 11 years that I’ve been here)." - Chris Romer, President and CEO

Voting:

In the event that a vote by members/partners is directed by the Board of Governors, each active member/partner shall be entitled to a number of ballots determined by the amount of dues paid, according to the following schedule:

 

      Up to $1,000 = 1 ballot                                        $5,001 - $10,000 = 7 ballots

      $1,001 - $2,500 = 2 ballots                                  $10,001 - $15,000 = 10 ballots

      $2,501 - $5,000 = 5 ballots                                  $15,001 + = 15 ballots

 

Number of ballots per individual or business shall not exceed 15 (fifteen) ballots.  Individual/Household members shall receive one ballot. Such elections will be deemed valid contingent upon the receipt of 35% of the number of ballots issued.

 

Go back to Tiered Dues 

Last Modified 04/19/18
Created 04/19/18

How do I explain my chamber's move to a tiered dues structure?

One of the challenges of changing your dues structure is explaining to members how the structure works and why it’s preferable for them, and the chamber. Here are examples from chamber web sites, press releases and newsletter articles that explain tiered dues.

Brief Explanations

“This new dues structure allows us to better support the companies that support our entire membership while preserving the benefits that everyone in our network currently enjoys.” -- Chattanooga Chamber (Tennessee)

“As a business development organization dedicated to helping our Members profit and grow, we have various levels of investment designed to maximize one’s ROI and answer specific needs. Whether you’re looking to connect individually with the most influential senior executives of leading businesses or seeking the maximum amount of exposure in our region, we have the level of offerings right for your business model.” -- Chicagoland Chamber of Commerce (Illinois)

“ … membership levels are structured on a benefit-driven tiered system that allows you to choose a level based on support of our efforts and and/or benefits that you would like to have access to.” -- Fort Collins Area Chamber of Commerce (Colorado)

“ … we are confident that you will agree that the tiered membership plan recognizes the diversity of our membership and provides tangible value. … We recognize that these different member groups derive different benefits from a Chamber, and with the tiered dues structure we have the ability to meet the diverse, evolving expectations of our local businesses.” -- Greater Binghamton Chamber of Commerce (New York)

“Why would we adjust our price structure and change our revenue stream? The answer is simple: It guarantees equity and choice when choosing a membership package that is important to your business and is aligned with the Chamber’s mission …” -- Greater Bloomington Chamber of Commerce (Indiana)

“At the Lake Forest Chamber, we’re not tied to tradition. We understand that different businesses have different needs and expectations from their Chamber Membership. That’s why we don’t believe that a one-size membership is appropriate.” -- Lake Forest Chamber of Commerce (California)

“The new tiered structure allowed businesses to choose how they wanted to invest in the chamber, rather than being told how they should invest. It gave each business an opportunity to market themselves regardless of how many employees they have or what kind of business they are!” -- Meigs County Chamber of Commerce (Ohio)

“Rather than requiring businesses to pay into a ‘cookie-cutter’ membership, this tiered system allows companies to invest in a level that best suits their needs. …This system clearly outlines the list of benefits a company receives for each tier, showing a direct benefit for each level of investment.” -- York County Regional Chamber of Commerce (South Carolina)

 

Go back to Tiered Dues 

Last Modified 06/07/18
Created 06/07/18

What are some of the potential downfalls of tiered dues?

Anonymous, Membership Director, Emerging Cities CPG

I feel I have seen two big negatives to the tiered membership:

It "seems" like a lot of our members, who were put into a tier originally because it most closely matched the rate they were already paying based on their number of employees, reduced their tier at time of renewal thus paying less for membership than they had previously been paying. This may have actually helped retention as maybe some companies who had planned not to renew maybe decided to renew because of the lower rate? While I have been able to increase our overall membership since I started, I do know our total membership is down from what it once was before we started the tier system. I have also found, as I have reached out to many dropped members from before I started, that many dropped because they received an invoice at a higher rate than they had previously been paying once we went to the tier system. This could have been solved by giving them an option at time of renewal instead of just saying this is closest to what you have been paying so we are throwing you into this tier.

When selling new memberships I would say the number of companies who join at a lower tier (and therefore rate) than they should be paying far outweighs the number of new members who join at a higher tier (and thus pay a higher rate than they would normally based off of number of employees). One of the biggest objections I hear when a larger company comes in at a smaller tier is they have no need for the benefits listed in the larger tiers. If you are going to do tiers I strongly suggest you keep the benefits generic where they can be used for multiple functions or have a must-have benefit as the big draw for your higher tiers. We do a ticket (or tickets) to specific events or a credit off of this type of advertising. The benefits are too specific.

I am not our accountant but I have to assume, while our membership numbers are up from when I started, our overall membership dues are down. (This was confirmed in the chamber's operations trend report in Dynamic Chamber Benchmarking).

Best case scenario or possible solution? I would recommend keeping the tier system in place but setting minimum requirements based on the number of employees a business has. That way a smaller company could still join at a higher tier and receive the same benefits as the larger companies if they so choose. That would also prevent larger companies from saying we want to pay the cheapest membership just to be able to say we are "part" of the chamber. Another offshoot if you did this is maybe the larger companies would be more apt to be involved with the chamber since they are receiving benefits already from their higher tier and would not want to see them go to waste? I do find our larger tier members will use their benefits if they are reminded they have them.

 

Go back to Tiered Dues 

Last Modified 8/20/18
Created 8/20/18

I need some examples of tourism mobile apps and visitor guides.

Tourism Apps and Virtual Visitor Guides

Articles

Digital Marketing Magazine: Mobile Apps Articles

How Will You Support Your New Mobile App After Launch? - from Mobile Marketer (Dec 2015)

 

Go back to Tourism and CVB

Last Modified 04/19/18
Created 04/19/18

I need the presentation handouts from the 2018 Sales Training Conference.

2018 Sales Training Conference Presentations & Handouts (Charleston)

Recruiting Members for Chamber Growth
Bryan Derreberry, President & CEO; Adrian Cain, Chief Development Officer; and Tim Rogers, Vice President of Membership, Charleston Metro Chamber of Commerce
Learn the value of connecting with potential members most likely to contribute to sustained and lasting chamber growth and member engagement.

Moving on Up: Selling Larger or Premium Memberships
John Rosso, Founder & CEO, Peak Performance Management, Inc.
Learn the attitudes, behaviors, and techniques that position you to “upsell” premium memberships. 

ACCE Membership Resources
Sarah Melby, Director, Information & Research, ACCE
An overview session on chamber industry membership statistics, trends in dues revenue, retention, first year membership, tiered dues, and more, with data from ACCE’s Dynamic Chamber Benchmarking system. 

Selecting and Coaching Your Team to Success
Mark Field, Senior Vice President of Chamber Development
Quality sales professionals are critical to the success of your membership department and to fulfilling your chamber’s mission. Learn strategies for identifying your sales team culture, evaluating whether individual candidates will be successful in the sales world and a right fit for your team, and then coaching them to success.

Finding Your (Sales) Formula and Fudging Through / Sales Formula Spreadsheet
Sarah Cortez, Account Manager, Boise Metro Chamber of Commerce
Finding a formula for membership sales success can make all the difference in hitting your revenue goals. Your sales funnel should be larger than you think for chamber membership sales, and it takes discipline to work through your funnel each month.

Total Investment Strategy
Meghan Kelley, Managing Director, Membership and Revenue Growth
Learn about the Dallas Regional Chamber’s Total Investment program, in which its membership and revenue growth team work with prospects to sell membership, sponsorship, and economic development from the very outset of the member relationship.

Welcome to Chamber Sales! / Hindsight is Always 20/20 Handout
David Pruente, Vice President, Membership, Greater Kansas City Chamber of Commerce
For new chamber sales people - learn the nuts and bolts of setting yourself up for success. Topics covered include how to get referrals and build your pipeline, schedule sales calls, organize your time efficiently, close confidently, and provide excellent follow-up customer service.

Keeping Members "On-board" for the Long Haul
Tracy Bartholomew, Membership Development Director, Plano Chamber of Commerce

 

Go back to Membership Development

Last Modified 04/19/18
Created 04/19/18

I need the presentation handouts from the 2017 Sales Training Conference.

2017 Sales Training Conference Presentations & Handouts (St. Louis)

 

Go back to Membership Development

Last Modified 04/25/18
Created 04/19/18

I need the presentation handouts from the 2016 Sales Training Conference.

I need the presentation handouts from the 2015 Sales Training Conference.

2015 Sales Training Conference Presentations & Handouts (San Diego)

 

Go back to Membership Development

Last Modified 04/19/18
Created 04/19/18

Are chambers still holding business expos and trade shows? Are they profitable?

Chambers are still holding Business Expos and Trade Shows, but may offer more “bang for the buck” by combining them with procurement/job fairs, motivational/networking speakers, and awards shows.

 

Has your chamber checked with your key members through a forum, focus group, or a member survey about improving or changing your Expo? Member and sponsor feedback is vital to the success of events to keep them fresh and interesting. One point from ACCE’s Events Conference (Oct 2017) is that you have to keep your regular events renewed with new elements to bring in the attendees. Something special, something new, something different (like a new theme, contest, raffle, etc.) will keep the interest high. Many chambers fall into the “same old same” with their regular, on-going events. Have fun and jazz it up, and definitely get feedback from your members on the Trade Show/Business Expo. 

 

ACCE VP of Member and Sponsor Relations, Chris Mead, also gave this excellent advice:

If the chamber measures precisely how much time the annual expo takes, the important question to answer is: is it still profitable?  Most chamber events are not profitable. In the case of an unprofitable event, simple cancellation may be enough, if 1) other profitable activities can be substituted for the time involved, or 2) the labor involved in the task is dismissed. The second option can be difficult in the short term but good in the long term. Still another option is to grow the event, marrying it to something like a gala dinner. An expo might take place from 3:30 to 6:00 pm and the dinner from 6:00 to 8:00 pm.  Attendees may not go to both events, but the dinner would insure that some big sponsors would step up and sponsor the whole day.  Both the expo and the dinner might have extra attendance from people who ordinarily would not attend.

 

Key Resources

 

Go back to Business Advancement Events

Last Modified 04/01/18
Created 04/01/18

How can my chamber remove a disruptive member of the board?

Removing a board members can be a fraught process and can have legal implications. According to BoardSource, it is best practice is to have a provision that details how to remove a difficult board member in your bylaws. It is easier to point to an established process when you have a particularly difficult individual who needs to be removed. The below resources consistently suggest several steps before resorting to impeachment by board vote.

Four Ways to Remove a Board Member - from Blue Avocado. Describes specific language the board president can use to request a resignation.

How to Properly Remove a Nonprofit Board Member - from Board Effect. Recommends consultation with an attorney to avoid legal issues.

How to Remove a Nonprofit Board Member - from NonProfit Hub. Recommends impeachment by board vote only if all else fails.

How To Fire A Toxic Board Member - from Joan Garry Consulting. Discusses steps to secure allies and buy-in during the process of removal.

 

Samples

Bylaws - Boise Metro Chamber of Commerce (ID) - Section 7 addresses board member removal with specific procedure. 

Amended Bylaws - Indy Chamber (IN) - Board member removal addressed in section 3.5.

Amended and Restated Bylaws - Dallas Regional Chamber (TX) - Removal of board members in section 3.9.

 

Click here for more Bylaws resources.

Click here for Conflict of Interest samples.

 

Go back to Board Management and Conflict

Last Modified 04/01/18
Created 04/01/18

Are there examples of chambers who have changed their membership model to include an a la carte feature that is inclusive of non-members?

 A La Carte Membership Model

The Lancaster Chamber (PA) made headlines in January 2017 by moving away from a traditional membership model. They shifted to a new investor model of membership that opens its business services to nonmembers in an  à la carte fashion. This model allows for flexibility and inclusiveness of nonmember businesses. Read more in these articles and presentation:

To find out more about the process and results of the Lancaster Chamber's switch to an à la carte model, contact Lancaster Chamber CEO Tom Baldridge:

Tbaldrige@lcci.com

717.397.3531

Here's what CEO Tom Baldridge had to say in response to questions about the new model.

1. How did you implement the new model? 

It was a two-year facilitated process that began with looking 15 years into the future, creating the ideal community/chamber and working back from there.

The process invited us to think differently about everything we did and to assess the impact of trends on our future. 

While there are obviously many more details, the actual implementation of the change occurred over a 15-month time frame.  From January – March 2017, members were given the choice to renew as a member or to come on board as an investor (a form of tiered dues). We offered a special promotion wherein companies would be forever called “charter investors” if they came on in those early months. From April 2017 on, renewing members were signed on as investors.

As expected, we have seen an erosion of members/investors in the conversion. The new model accounted for fewer members/investors but a greater market to sell our other products and services (since it was no longer member-exclusive). That part of our expectation has come to fruition, as well, but not as strongly as we had hoped.

2. What have the results been?

Mixed. In retrospect, there was a lot we did wrong in the roll-out, particularly with messaging. The overwhelming lesson learned was that the vast majority of companies don’t give a damn about our business model….they just want to know what we’re doing. Our biggest roll-out error was in constantly trying to explain the new model, not the new – and better - impact it could have on a business.

To be clear, however, we are staying the course. And are continuing to adjust along the way.

 


 

Go back to Hybrid and Emerging Membership Models

Go back to Tiered Dues

Last Modified 05/15/18
Created 04/01/18

I need the presentation handouts from the 2017 Events Training Conference.

2017 Events Training Conference Presentations & Handouts (Atlanta)

 

Go back to Events and Programs

Go back to Resources for Chamber Events Planners

Last Modified 04/01/18
Created 04/01/18

I need the presentation handouts from the 2016 Events Training Conference.

2016 Events Training Conference Presentations & Handouts (Louisville)

 

Go back to Events and Programs

Go back to Resources for Chamber Events Planners

Last Modified 04/01/18
Created 04/01/18

I need the presentation handouts from the 2015 Events Training Conference.

Where can I learn more about Association Health Plans (AHPs)? Are there chambers that offer health insurance to their members?

Association Health Plans (AHPs)

A recent final rule published by the Department's Employee Benefits Security Administration (EBSA) makes it easier for employers, especially small businesses, to pool resources to create AHPs for their employees, and will help increase access to health coverage for workers and business-owners, including sole-proprietors, who previously faced challenges in securing employer-sponsored health coverage. In August 2018, the Office of Compliance Initiatives (OCI) launched Worker.gov and Employer.gov, which includes links to an array of compliance assistance resources covering the various aspects of establishing and managing an AHP, to provide better access to information about workers' rights and the responsibilities of job creators toward their workers. 

 

There are chambers across the county that offer health insurance to their members. Some have formed AHPs, and some use other options. Here are a few:

  • Illinois Chamber of Commerce - offers a benefits exchange with its partner IXSolutions to offer access to group and individual health insurance plans including Medicare as a benefit of membership.

  • Lubbock Chamber of Commerce (TX) - works with FirstCare to offer Group Health Plans.
  • The Main Line Chamber of Commerce (PA) - members are eligible for group benefit plans through endorsed providers.

  • Seattle Metro Chamber of Commerce (WA) - sponsors a health insurance platform (Business Health Trust) where chamber members have access to purchase comprehensive medical, dental, vision and other employee benefit insurance products.
  • The Vermont Association of Chamber of Commerce - offers a variety of health insurance plans to its chambers and their own members throughout the state. The statewide chamber organization is partnering with BlueCross BlueShield of Vermont to provide three separate plans, ranging in size from 1 to 100 employees.

More resources:

Go back to Healthcare Programs

Last Modified 10/15/18
Created 04/01/18

Resources from chamber membership pro and consultant Cathi Hight.

Cathy Hight is an ACCE partner and expert membership consultant. Links to her free resources are listed below.

Video blog posts, some highlights:

Membership articles

Presentations

 

Go back to Membership Development

Last Modified 04/01/18
Created 04/01/18

Do you have examples of workforce training centers focused on technology and jobs of the future?

Chambers are partnering with city governments, local community colleges, corporations, and other agencies to establish workforce development centers focused on technology. 

 

 

Joplin Area Chamber of Commerce (Mo.) - Partnered with the City of Joplin, Crowder College and Workforce Innovation Board to develop the Advanced Training & Technology Center. The Center offers workforce training and business incubation; Crowder College offers customized training opportunities for area businesses. Read more here.

 

Baltimore City Chamber of Commerce (Md.) - Partnered with Jane Addams Resource Corp. and the city to create a Workforce Development Center with a focus on computerized machine tool skills and others "expected to be in the future in advanced manufacturing."

 

Robins Regional Chamber (Ga.) - Partnered with the U.S. Air Force to create the Georgia Center of Innovation for Aerospace, which "will provide quick reaction and qualification capabilities for new technologies and processes in a non-production environment; training capabilities for advanced technology equipment and processes; and cross-discipline collaboration space to share ideas and interact real-time in a fast-paced and dynamic environment." Read more here.

 

Keokuk Area Chamber of Commerce (Iowa) - Partnership with the local community college and many other local organizations makes job training programs and facilities readily available for specialized production training at the Technologies Training Center.

 

U.S. Chamber of Commerce, Chamber Technology Engagement Center (C_TEC) - The Chamber plans to expand the tech ecosystem by convening local chambers  with business, policy makers, entrepreneurs, and stakeholders. Has working groups such as the Autonomous Vehicle Working Group, articles such as, Can Tech Create Enough Jobs to Continue the Recovery?, and statistics on AI and other tech industry topics.

 

Go back to Collective Impact for Education and Workforce Development

Last Modified 04/01/18
Created 04/01/18

Do you have examples of chambers organizing events that promote technology?

Chambers of Commerce host many kinds of events, which fit the community and local business needs. As technology advances, chambers are producing events which showcase ways to bring the latest and greatest technologies to business leaders.

Tech Event Examples


See all Tech Events Samples


 

Go back to Business Advancement Events

Last Modified 8/22/18
Created 8/22/18

I would like to see examples of retail market studies.

2017 Downtown Retail Assessment - Greater Des Moines Partnership (IA) - Prepared for the Greater Des Moines Partnership in conjunction with Capital Crossroads, the City of Des Moines, and the Urban Land Institute.

  

Study sees potential for new shops, restaurants in downtown Kalamazoo (MI) - A Downtown Kalamazoo Retail Market Analysis was commissioned by the City of Kalamazoo Brownfield Redevelopment Authority in partnership with Downtown Kalamazoo Inc.  

  

Downtown Las Cruces Partnership (NM) developed the Downtown Las Cruces Retail Market Analysis 

  

The Hillsboro Downtown Partnership (OR) and the City of Hillsboro partnered to conduct a Downtown Hillsboro Retail Market Analysis 

 

Go back to Buy Local Initiatives

Last Modified 04/01/18
Created 04/01/18

I need examples and guidance on how to manage ribbon cutting events.

Ribbon Cuttings are poignant events marking a business grand opening, reopening, or other momentous event. Ribbon cutting ceremonies are popular chamber events for chamber members, with chamber and local officials, chamber board and ambassadors or volunteers in attendance. The event is symbolic with the cutting of a ribbon suspended across an entrance.

 

Do many chambers offer ribbon cutting services?

It is very common for chambers of all sizes to hold ribbon cutting services to member and non-members in their business community.

 

Do they charge extra?

Some do and some do not - the typical charge is between $100-200 if a chamber does charge. Some charge non-members and include the service to members free-of-charge, or waive the charge at a specified membership level.

 

Are there best practices for ribbon cutting services?

Below are some examples of chambers that offer ribbon cutting services and some have tip guides outlining expectations, roles, and responsibilities.

 

Are there any pitfalls/challenges that should be considered?

Chambers that successfully manage ribbon cuttings clearly spell out roles and expectations of chamber staff and ambassadors. Successful chambers also have a dedicated staff member managing ribbon cutting applications. This avoids creating unmet expectations or fumbled events with disappointed business members. The below are good examples of ribbon cutting event management.

 

Chamber Examples


See all Ribbon Cutting Samples in ACCE's Samples Library. 


 

Beaverton Area Chamber of Commerce (OR)

Columbia Chamber of Commerce Chamber (MO)

Cornerstone Chamber of Commerce (MI)

Grand Rapids Area Chamber of Commerce (MI)

Greater Bloomington Chamber of Commerce (IN)

Greater Raleigh Chamber of Commerce (NC)

Greater Topeka Chamber of Commerce (KS)

Manhattan Area Chamber of Commerce (KS)

Myrtle Beach Area Chamber of Commerce (SC)

Richfield Chamber of Commerce (MN)

 

Go back to Business Advancement Events

Go back to Resources for Chamber Event Planners

Last Modified 04/01/18
Created 04/01/18

I want to watch the prior years 60 Membership Ideas in 60 Minutes webinar recordings.

My chamber is considering a merger - what other chambers have merged?

Email HERO@acce.org for a contact list of chamber CEOs who have performed successful mergers and acquisitions.

 

Baltimore/Washington Corridor Chamber of Commerce (Md.) - West Anne Arundel County Chamber of Commerce and the Baltimore Washington Corridor Chamber of Commerce

 

Boise Metro Chamber of Commerce (Idaho) - Boise Metro Chamber and Boise Convention & Visitors Bureau

 

Canton Regional Chamber of Commerce (Ohio) - Canton Regional Chamber of Commerce and the Jackson-Belden Chamber of Commerce

 

Capital Region Chamber (N.Y.) - Albany-Colonie Regional Chamber and the Chamber of Schenectady County 

 

Central Aroostook Chamber of Commerce (Maine) - Caribou Chamber of Commerce and the Central Aroostook Chamber; Related samples

 

Envision Greater Fond du Lac, Inc. (Wis.) -  Fond du Lac Area Association of Commerce, Inc. and the Fond du Lac County Economic Development Corporation

 

Greater Coachella Valley Chamber of Commerce (Calif.) - La Quinta, Indio and Coachella Chambers of Commerce and the Cabazon Band of Mission Indians

 

Indy Chamber - Indy Partnership, Develop Indy, and Business Ownership

 

Lynchburg Regional Business Alliance (Va.) - Lynchburg Regional Chamber of Commerce and the Region 2000 Business and Economic Development Alliance

 

Michigan West Coast Chamber of Commerce - Holland Area Chamber of Commerce and the Zeeland Chamber of Commerce

 

Mount Pleasant Chamber of Commerce (S.C.) - Mount Pleasant Chamber and the Mount Pleasant Business Association

 

Northern Medina County Chamber Alliance (Ohio) - Brunswick Area Chamber of Commerce and the Valley City Chamber of Commerce

 

OneZone (Ind.) - Carmel Clay Chamber of Commerce, Incorporated and Fishers Chamber of Commerce, Inc.

 

Shoreline Chamber of Commerce (Conn.) - Guilford and Branford Chambers of Commerce

 

Springfield Regional Chamber of Commerce (Mass.) - Affiliated Chambers of Commerce of Greater Springfield, Inc. and Springfield Chamber of Commerce

 

Stateline Chamber of Commerce (Ill.) - Rockton Chamber of Commerce and the Roscoe Area Chamber of Commerce

 

Tri-Village Chamber Partnership (Ohio) - Grandview Area Chamber of Commerce and the Upper Arlington Area Chamber of Commerce

 

United Corpus Christi Chamber of Commerce (Texas) - Hispanic and Corpus Christi Chambers of Commerce

 

Go back to Alliances and Partnerships

Last Modified 04/01/18
Created 04/01/18

Are there examples of chambers with satellite (or branch) offices? 

There are several models of chambers with satellite office locations, including this select list:

  • The Brooklyn Chamber has offices in several locations, including public library branches. See their locations page
  • The Michigan West Coast Chamber acquired another small chamber several years ago and they turned it into a 24/7 chamber meeting space. Read background info here and see their virtual tour here
  • The Georgia State Chamber launched a regional office in recent years to house its Center for Rural Prosperity, now located int their Tifton office location

Also, chambers who merge will frequently maintain multiple offices, like Michigan West Coast, but it is to keep levels of service up to expectation, not really to leverage something like an innovation district. Here are a few examples of mergers and affiliations with branch offices:

  • The Minneapolis Regional Chamber has more than one location because of its regional nature (including Minneapolis, Bloomington and their Northeast location), which was a result of their merger with Bloomington. See their website for info.
  • The Greater Lehigh Valley Chamber has several offices within its growing service area. See their locations here.
  • The Des Moines Partnership is similar with numerous affiliate chambers and locations across the region. See their affiliate chambers here

Apart from mergers and affiliate chamber arrangements, here are a few other chambers with satellite offices:

  • The Danville Pittsylvania Chamber previously maintained a branch office in Danville until December 2013.  From August 2006 - May 2013, the Chamber maintained a satellite office in Gretna. Read their history here.
  • The Greater Montgomery County Chamber has a satellite location, their Blue Bell office. See their chamber website for info.
  • The Bedford Area Chamber also has satellite locations, at Forest and Downtown Moneta at Smith Mountain Lake. Their Mission and Vision page shares this info.
  • The Cocoa Beach Chamber technically has 2 locations, plus a CVB office, and a kiosk, for a total of 4 locations. See their website for location info.
  • The Hispanic Chamber of Commerce Silicon Valley opened their East San Jose satellite office and is described here

Know of a chamber with a satellite or branch office? Let the HERO Team know. 

Created 04/01/18

Do you have samples and guidance on Member Surveys?

Articles & Tips

American Society of Association Executives (ASAE):

ConstantContact:

SurveyMonkey: Guide to Writing Survey Questions Like a Pro 

WildApricot: Getting Started with Online Surveys

Samples


See all Member Survey Samples

See all Member Exit Survey Samples


  Member Priorities Survey - Mt. Adams Chamber of Commerce - This survey seeks advice from members to help the chamber make choices that will best serve members over the next five years.

 
Member Survey Exit Interview - Newnan-Coweta Chamber of Commerce, Inc. - Former members are often in unique positions to provide Chamber staff and Board members with valuable information. This exit interview is provided to former members to clarify their reasons for dropping their Chamber membership.
 
Young Chamber Membership Survey - Brownsville Chamber of Commerce - This membership survey was used as a resource to educate the chamber of the expectations and needs of its newest membership tier and committee, Brownsville Young Chamber.
 

Related Topics

Also see the Net Promoter Score Chamberpedia page.
 
 
 
 
 
Last Modified 04/24/18
Created 04/01/18

Where do I find my Member ID? The ACCE webinar registration forms are asking for this information.

You can look up your Member ID number by following these steps:

1. Login with your Username and Password. If you don't know it, request it here or email HERO@acce.org.

2. Click on the Menu button (upper right) and choose "Profile Update" to view your contact information, professional interest areas, and your member ID. Or, from the same Menu, you can choose My Account. From there:

2a. Choose "My Membership" and then select "Change My Username and Password". Your ID number, name and login information will appear. From here, you can either return to the menu choices or continue on to review/change your username and password. 

3. Still need help? Email HERO@acce.org or call 703-998-3524.

 

Last updated: 4/19/2018

How do I update my Chamber's information, including my chamber's staff, that you have on file for me?

Instructions for Updating Chamber Information:

1.)    Login to acce.org with your Username and Password (if you don't know it, click here to have your login information emailed).
2.)    Click on Menu at the top of your window display, next to the Search box.
3.)    Select My Account from the Menu drop down. 
4.)    From here you can Update your Chamber Staff, view events you have registered for or items you have purchased, view My Membership details, change your login and password, and more!

I’m getting a “page cannot be displayed” message when I try to access the ACCE website.

If you have recently installed a free antivirus software called AVAST on your computer, you may have trouble logging in to or accessing portions of the ACCE website. Here are a few simple steps to correct this issue:

  1. Open the AVAST main menu and select Settings.
  2. Click on Active Protection.
  3. Click on Customize next to Web Shield.
  4. Uncheck the box next to Enable HTTPS scanning.

You should now be able to successfully log in to your ACCE account.

Still need help? Email HERO@acce.org

How do I recover or change my username and password for the ACCE website?

Watch this video on how-to recover your ACCE password.

Current members can click here to obtain their usernames and passwords.

To change your username and password:

  1. Go to My Account and log in with your current username and password.
  2. Click on "Your Membership"
  3. Click on "Change My Username and Password"
  4. Click on "Change It" link next to your login name and enter your new login information as desired.
  5. Click on "Submit Changes"

If you need assistance, please email HERO@acce.org

 

Last updated: 5/16/2018

I'm a CEO and want to know what resources are available to me and my staff through my ACCE membership.

CEOs, please use ACCE's My Account self-service menu items to access your chamber's ACCE Membership Profile, UPDATE Your Chamber's Staff, UPDATE My Chamber Information, get details on My Membership, see My Chamber's Activity, and more. Additional Chamber Membership information is available and lists the variety of benefits in your ACCE Membership. For specific membership questions, call (703) 861-9382 or email Dana Ketterling at dketterling@acce.org.

We need information on how our Chamber can become an issuing body of Certificates of Origin.

ACCE's Chamberpedia page Certificates of Origin specifically addresses this and provides numerous resources. Here are few starting points:

How do I access items I have purchased in the ACCE Store, such as downloadable survey reports, PDF files, and eCourses?

Click on Log In and enter your username and password.  Click on Menu and select My Account.  Click on Online Products Purchased by Your Employer.  You will see a list of items purchased by you and others at your chamber.  You can download or access an item by clicking on the title.  

I've heard about ACCE's Certified Chamber Executive (CCE) program. Where can I learn more and find out about applying?

Please visit our page Certified Chamber Executive (CCE) for complete details including Eligibility Requirements, CCE Timeline, Application Process, and FAQs. You can also learn more through this recorded webinar, Earning Your CCE (October 11, 2017), available through ACCE University. Download the October 2017 presentation slides here

Where can I find resources, photos, and session recordings from ACCE's Annual Convention?

#ACCE18 -- Join us in Des Moines, Iowa from July 17-20, 2018

Click for:

We also post Convention handouts and materials to the appropriate Chamberpedia pages so that ACCE members will have access to previous Convention resources.

What is a chamber of commerce?

Review Chambers of Commerce: The Basics, which was created to explain the roles of chambers of commerce to those new to chambers.

How many chambers of commerce are there in the United States?

According to the 2018 World Chamber of Commerce Directory, there are more than 6,900 chambers in the United States - with a rough estimate of 4,000 having any paid staff - and more than 500 chambers in Canada. 

An additional directory is available through the U.S. Chamber of Commerce.

How do I start a new chamber of commerce?

See the U.S. Chamber's comprehensive Guide to Starting and Growing a Chamber of Commerce (pdf, 2017 edition).

See this guide to starting an association by Robert C. Harris of The Nonprofit Center - How to Start an Association (pdf). Visit the Nonprofit Center site for more resource downloads.

For accompanying information on successful chamber leadership and management, download ACCE's Toolkit on Making Your Chamber Make a Difference and explore the Horizon Initiative: Chambers 2025

I'd like information on chamber staff and CEO salaries.

ACCE’s Operations and Salary Surveys are combined into one powerful platform – Dynamic Chamber Benchmarking. Members can access both the Operations Survey and the Salary Survey (restricted access to CEO members or their delegates – contact AskACCE@acce.org for any access requests) through the platform, 24/7. Data is easily added and reports, comparisons, charts, graphs, and downloads are quickly obtained with customized benchmarking options and filters specific to your chamber. Dynamic Chamber Benchmarking is FREE for members to access and all participants receive data and downloads for free. In Dynamic Chamber Benchmarking, the Operations Survey section provides chambers with information they can use to establish comparisons and benchmarks with similar chambers of commerce; the Salary Survey offers members the most accurate and reliable compensation information for the chamber industry.

For more on current Operations and Salary Survey publications, including membership stats and CEO salary & benefits stats, visit the page on Working with Dynamic Chamber Benchmarking.

ACCE members can also purchase a copy of the FY 2017 Operations Survey Report publication, showing 5 year trends and analysis ($199 for members; $250 for non-members), as well as the FY 2016-17 Chamber Salary and Benefits Survey Report publication ($199 for members) - both reports are FREE for Horizon Investors and All ACCEss Pass members. 

Updated 10/29/2018

Where can I find data to benchmark and compare my chamber with other chambers across the country?

ACCE’s Operations and Salary Surveys are now combined into one powerful platform – Dynamic Chamber Benchmarking. Members can access both the Operations Survey and the Salary Survey (restricted access to CEO members or their delegates – contact HERO@acce.org for any access requests) through the platform, 24/7. Data is easily added and reports, comparisons, charts, graphs, and downloads are quickly obtained with customized benchmarking options and filters specific to your chamber. Dynamic Chamber Benchmarking is FREE for members to access and all participants receive data and downloads for free. In Dynamic Chamber Benchmarking, the Operations Survey section provides chambers with information they can use to establish comparisons and benchmarks with similar chambers of commerce; the Salary Survey offers members the most accurate and reliable compensation information for the chamber industry.

You can also purchase a copy of the FY 2017 Operations Survey Report publication, showing 5 year trends and analysis ($199 for members; $250 for non-members), as well as the FY 2016-17 Chamber Salary and Benefits Survey Report publication ($199 for members) - both reports are FREE for Horizon Investors and All ACCEss Pass members. 

For the Membership Statistics report (a section of the Operations Survey report with only Member Stats) is available either through Dynamic Chamber Benchmarking with your chamber's customized comparisons or download the free mini publication.

Updated 10/29/2018

Do you offer Professional Development courses?

Yes, ACCE University ONLINE offers courses taught by chamber professionals for chamber professionals in an easy-to-use, anytime, anywhere format.  Click here to learn more about ACCE University ONLINE.

Do you have recordings of your past and current webinars?

Yes! ACCE webinars are free to attend.  Click here for a list of upcoming webinars.
If you want to see a recording of a past webinar, you can look at our course catalog of recorded webinars here.  These are also free to watch!

We are rewriting our personnel manual. Do you have any samples?

See examples of personnel policies and employee handbooks on the Personnel Policies Chamberpedia page. See also the U.S. Chamber Best Practices for Accreditation site: Look under Human Resources and then at the Personnel Policies listed.

What do I need to know about using social media?

ACCE has a white paper for chambers just starting out with social media.

Below are some samples of social media use policies:

Also available is the handout from the social media session at the 2014 ACCE Convention, "Using Social Media to Gain New Members."

Be sure to look at our Chamberpedia page on Social Media for more resources.

I'm looking for sample position descriptions.  Do you have any?

In the ACCE samples library, you will find position descriptions for many of the most common positions at chambers.  Click here to browse the different job titles.  Click on the position title to view or download the position description.

Help! I'm a brand new chamber CEO.  What do I do now?

Resources for new CEOs, and CEOs wanting a re-boot!

A sampling to start with:

Chamberpedia pages with more resources:

Resources on furthering professional development:

Suggestions to broaden and deepen your knowledge:

 

I’m new to working with non-profit boards. What resources can help me get started? 

View the webinar on Building a Stronger, More Effective Board, presented by RaDonna Hessel, CEO, Grapevine (TX) Chamber of Commerce. Link to presentation slides here.

Review the resources from the Governance and Leadership Chamberpedia section specifically on boards.

Check out BoardSource, Bridgespan Group, and the Robert C Harris Nonprofit Center for more board-specific management ideas.

View the book list on boards in ACCE’s Bookstore. These can be purchased through the links provided or visit your local library.

Read the article How to Be a Better Nonprofit Board Member from Stanford Business to apply the fundamentals of corporate governance to charitable work.

Is my chamber board required to share all operating documents with members? 

Answer provided by the U.S. Chamber Foundation IOM Blog posting on Transparency in Associations by Bob Harris, President of the Nonprofit Center

"Last week a member of the board of directors gave his meeting packet to a local chapter president. It included the parent organization’s proposed budget, roster of dropped members, and confidential contract proposals. When asked why, he said, “We’re a nonprofit, we have to share the information with members.”

It is true there are regulations for public governmental bodies that facilitate openness and transparency. These laws are often referenced as “government in the sunshine,” “open records,” and “freedom of information.”

Among private sector associations, chambers, and nonprofits, the requirements are different. The public records for associations and chambers are generally the IRS Information Return, IRS Letter of Determination, and the IRS Application to be exempt from federal income tax. State laws may prescribe additional public records. Acceptance of public or governmental income may affect requests for information."

Read more in this policy sample

See also this IOM Blog, Discover the Many Fiscal and Financial Benefits of Embracing Transparency

Is our chamber required to provide Executive Committee minutes to the full Board? 

Full question: Are we in error by not providing Executive Committee minutes to the full Board? And even if it is not typically done, does a Board Member have the right to ask for and read Executive Committee minutes?

Answer: In most states, the Board of Directors has the authority to view minutes of all committees, including the Executive Committee. That does not necessarily mean that the Executive Committee must "push out" those minutes with the Board members, but there is a general right that a director is entitled to access to such records. There may be very limited exceptions, such as where the minutes are of an executive session and the director who wants to view the minutes has a potential conflict of interest.

This gives rise to a larger issue that is, that each state generally vests total authority for running an organization with an organization's Board of Directors. While an organization may also have an Executive Committee that acts with the power of the Board, the Executive Committee generally is not viewed as superior to the Board; usually it is the other way around.

Finally, note that many states (including DC), allow members of a nonprofit corporation to view meeting minutes and other records.

Find more answers to your board and governance questions in the Governance & Leadership section of Chamberpedia, located within the Information/HERO portal

The information above was provided by George Constantine, an attorney in the Associations Practice Group of the law firm of Venable, Baetjer, Howard and Civiletti, LLP, Washington, DC. He can be reached at GEConstantine@venable.com.

What is the right size for a chamber board?

Is there a standard list of industry codes to classify chamber members? 

We suggest using this subset of NAICS codes which can be tailored to meet the needs of your chamber. 

I'd like Membership Retention rates for chambers across the country.

For membership retention rates and other membership statistics, access ACCE's survey platform – Dynamic Chamber Benchmarking which combines the Operations and Salary Surveys into one powerful benchmarking and statistics system. Members can access Membership Statistics through the Operations Survey section in the platform, which is available 24/7. Complete the Operations Survey section and go to the Reports tab where you can download either a full Operations Report, or just the Membership Statistics report. Reports are customized to your chamber and you can quickly view your percentile ranking in the reports.

Members can also download the free Membership Statistics report mini-publication (which contains only the Members Statsa section of from the full Operations Survey report).

Additionally, ACCE has a Membership Management Chamberpedia page which will also link you to our resources on Membership Retention, Sales, and more. 

I need some help managing my volunteers.

Check out our Volunteer Management Chamberpedia page for information, resources, and links.

What revenue sources are available to chambers? 

I'm not sure if my chamber is doing enough in economic development.  I'd like some resources on this.

Check out our Economic and Community Development Chamberpedia page for information, resources, and links.

I want to know who has done __________ before?  Who has experience with __________________? 

ACCE's Networks are a fantastic resource. Join one of our many groups on LinkedIn.com and ask your peers!  We have groups for all ACCE members, communications, membership, Young Professionals, and many more!  You can also search these LinkedIn groups by clicking the Search tab when you are on the group’s page. ACCE's Divisions also provide great peer-to-peer opportunities and some Divisions have their own specific LinkedIn groups. Sign up for an ACCE Division in your interest area today!

If this doesn’t answer your question, call or email our virtual reference desk, Ask ACCE.

Tell me about ACCE.

The American Chamber of Commerce Executives (ACCE) is a national association uniquely serving individuals involved in the management of chambers of all sizes. (What is a Chamber of Commerce?) ACCE's mission is to support and develop chamber professionals to lead businesses and their communities. The organizational vision is that ACCE is the organization of choice for chamber professionals. ACCE was established in 1914 and our mission is to support and develop chamber professionals to lead businesses and their communities. Read more about ACCE here.

Our goal is to empower chamber executives with a combination of knowledge, information, networks, connections, and career advancement.

How do I join ACCE?

Contact Dana Ketterling at (703) 861-9382.

How much does it cost to join ACCE?

Our membership dues are based on your organization’s operating budget.  If you receive government funds, we ask that you count 20% of received government funds towards your total operating budget.  Here are links to dues schedule for chamber memberships, affiliate memberships, international memberships, and associate memberships.

Our CEO is retiring. What should we do?

Visit the Hiring and Assessing CEO's Chamberpedia page and download ACCE's Hiring Toolkit, a document that will walk you step-by-step through the search, interview, and hiring process for a chamber CEO. 

Visit our Chamberpedia page on Succession Planning or see more Succession examples from the ACCE Samples Library. Once at that page, click on each link to take you to the page where you can download each file. 

Here is a link to Robert Harris' web resources on CEO Performance. Click on the link for "CEO Transition Plan" to download his perspective on CEO succession. You might also find the document, "Choosing a Professional CEO" to be useful to your board.

ACCE also has a 35-page book on Succession which is available through the ACCE Store. Members will need to login with your username and password to download the e-book.

What are some samples of dues structures and membership applications?

ACCE has numerous resources on Dues structures. Start by visiting the Chamberpedia page on Dues Models, part of the Membership Management section. We have specific examples and models on the Fair Share Dues page and the Tiered Dues page.

We have even more examples of Dues models and Sample Membership Applications, as well as Membership Campaign examples in ACCE's Samples Library.

Guides on dues models include:

Need help? Ask ACCE your question!

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