Member Knowledge Exchange

An annual survey that gathers member feedback to guide initiatives, programs, and advocacy efforts.

A brief member survey to help shape the chamber's services, programs, and initiatives.

A summary of investment tiers offering access to leadership opportunities, networking events, meaningful community engagement and more.

A membership guide that highlights the top 5 reasons to join, the benefits of being part of the chamber, and testimonials from current members.

A call sheet to guide chamber influencer interviews with new members, ensuring their needs and expectations are met. Call sheets are distributed monthly, tracked, and must be returned.

A quick reference guide for chamber influencers (ambassadors) that ensures they have the information they need to assist members and answer questions.

A retention plan focused on new members, those with 2+ years of membership, and investor-level members.

A retention plan targeting first-year members, those with two to three years of membership, fourth-year and long-standing members, as well as strategies for re-engaging past-due members. The plan includes action items like handwritten notes, phone calls, surveys, and social media outreach.

A document that details the chamber's different membership tiers and the benefits associated with each level.