Member Knowledge Exchange
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Governmental Affairs Alliance
A one-page overview of a leadership initiative that connects business leaders with key public officials to share information, discuss emerging issues, and strengthen collaboration to support a strong local business climate.
Emergency Operations and Business Continuation Plan
A crisis plan that provides a systematic approach to follow in the event of an emergency with an emphasis on safety awareness and preparedness in the work place.
KPI Scorecard
A Key Performance Indicator (KPI) scorecard that monitors performance across key metrics, including Net Promoter Score (NPS), sponsorship revenue, membership growth, net income/loss and cash reserves.
Employee Orientation Checklist
A checklist of key items to complete and materials to provide to new chamber employees during orientation.
Standard Operating Procedure for Printing Monthly Invoices
A document that details the procedures for the accurate and timely printing of monthly membership dues invoices in GrowthZone.
Front Desk Lockup Routine and Procedures
A checklist that outlines the steps necessary to close the office and complete end-of-day operational procedures.
Board Accountability Assessment
An assessment of board governance practices designed to inform board orientation, reinforce shared expectations and strengthen leadership effectiveness.
Production Schedule Standard Operating Procedure
A document that details the procedures, workflows and key responsibilities necessary to consistently manage events and programs involving multiple staff members.
Governance Scorecard
A scorecard designed to help board members evaluate both the overall effectiveness of the board and their individual performance.
Front Desk Routine and Procedures
A checklist designed to ensure all opening procedures are completed consistently at the start of each business day.
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