This document contains an invitation to the President’s Reception to welcome new members to the Chamber as well as a notecard thanking existing members for renewing their Chamber membership.
This document outlines the chamber’s plan for reaching out to new and existing members. Also contains special strategies for Board of Advisor Members (membership investments of $2,500+ annually), 100 year + members, and late dues paying members. Includes new 2014 retention implementations.
This document outlines the chamber’s plan for reaching out to members during the first year of membership and beyond. Also includes contact plan for delayed renewals and dropped members.
This document contains a structured contact plan for reaching out to new Chamber members over the course of their first year of membership. Also includes descriptions of ongoing practices to engage and inform members year-round.
This document outlines procedures for contacting members to survey their satisfaction with the Chamber and to renew their memberships.
This example letter to welcome back a renewing member is part of the chamber's "We Want You Back" program targeting past chamber members. The chamber sends this letter out to past members, along with a renewal invoice, which has resulted in a successful renewal rate based on this letter program.
Position description for Austin Chamber's previous position of Small Business Manager from 2013. The position was consolidated with a membership retention position in early 2014, and the newly created position is titled Member Relations Manager.
Position description for Austin Chamber's Member Relations Manager, created in 2014. Prior to 2014, the position was for a Small Business Manager, which was consolidated into this new position and now focuses more on membership retention.
This is the script for phone calls made to members of a year or more, approximately six months before their membership is up for renewal.
This document is a work plan for outreach to members (with different strategies depending on the member's status), with the goal of a 92% renewal rate.