Human Resources

Many chambers provide talent attraction and workforce development services in the regions they serve. But finding and cultivating talent for your chamber remains a crucial and challenging task. While chambers often can't compete with the private sector on compensation, they can provide a strong organizational culture and mission-driven work where employees can make an impact in the communities they serve.

It is crucial for chamber leaders to stay up to date on the latest HR practices to promote positive work environments in order to retain top talent. Factors like professional development opportunities, flexibility, work-life balance are more important than ever.

With changing demographics in our communities, it is also vital that our chambers seek to develop a staff that reflects the demographics of the communities they serve. Chambers across the country are reviewing legacy processes and procedures and adopting more intentional policies to foster diverse and inclusive workplaces.

Sample Documents and Policies

Browse our Member Knowledge Exchange for sample policies and documents, including job descriptions, org charts, bylaws, strategic plans, employee manuals and more. Human Resources | Operations & Finance 

Premium Content: Onboarding: The Secret to Employee Retention and Engagement

Building a chamber of the future starts with onboarding and retaining top talent. Effective onboarding requires more than just a stack of paperwork. New hires must be connected to your chamber culture, mission, values and goals from day one to ensure success. In this session, learn the process for developing an effective onboarding process and get practical tools and guidance to create and implement a program for employee retention, successful team building and workplace culture integration. Recorded at ACCE's 2021 Chamber Innovation Summit. Learn More

Webinar Recording: Chamber Talent: Attracting and Retaining Chamber Teams

Chambers of commerce can’t deliver on the critical work we do for our businesses and communities without our valuable team members. The talent marketplace has changed significantly since the pandemic, meaning we need to rethink talent recruitment and retention strategies to align with changing expectations. Hear new data impacting the talent marketplace as well as examples from chambers that are reimagining the hiring process, employee policies, compensation and incentives, as well as other factors to find and keep the best talent possible to support our community impact work. Presented by: Sheree Anne Kelly, President & CEO, ACCE, Jane Clark, CCE, IOM, President/CEO, Michigan West Coast Chamber, Tony Felker, CCE, IOM, President/CEO, Frisco Chamber of Commerce and Eric Godet, Sr., President and CEO, Greater Gainesville Chamber of Commerce. Learn More

Remote Work 2.0: Engaging, Managing, and Motivating Your Work from Home Staff

More chambers are extending or moving to arrangements in which most or all team members are work remotely some or all of the time. Hear from two chamber CEOs who are successfully leading productive and engaged remote teams. Learn how your chamber’s culture and core values - along with the right kind of management and tech support - can create organizational success, whether your team members work in the office or log in from home. Presented by Bernard Dagenais, President & CEO of The Main Line Chamber of Commerce (Pennsylvania) and Lori Mattson, President & CEO of the Tri-City Regional Chamber (Washington). Learn More

More Human Resources Online Learning

ACCE's on-demand, online learning catalog contains more e-courses, webinar recordings and toolkits on human resource topics. Learn More