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Board Management and Conflict

As with any work group, conflict can arise on a board. Some common conflicts occur because of clashing personalities, a lack of accountability or attendance, or conflicts of interests related to board members’ outside affiliations. The articles below give some ideas for how to handle these common situations.

Articles and Guides

Books & eBooks

Samples

Conflict of Interest

Ethics/Conduct

  • Obstructive Behaviors and Coping Strategies - This document from Birnbach Success Solutions contains a list of different types of obstructive behaviors along with cues for recognizing them and strategies for how to cope.
  • Board of Directors Code of Conduct Agreement - The Bowling Green Area Chamber of Commerce's (Ky.) agreement covers conflicts of interest and confidentiality, as well as the chamber's antitrust, fraud and harassment policies.
  • Board of Directors Ethics Policy - The Greater Cleveland Partnership's policy addresses conflicts of interest, confidential Information, oversight & consequences of violation, and a Board of Directors Conflict of Interest Statement 2012 Declaration and Report.
  • Ethics Policies - The Greater Valparaiso Chamber of Commerce (Ind.) created this policy manual for ethical standards ordinances. It addresses appointments and employment, use of public property, conflicts of interest, statement for disclosure of economic interest, ethics commission, and the establishment of an Ethics Officer.
  • Board Member Code of Conduct and Service Commitment Pledge - Agreement from the Lebanon Valley Chamber of Commerce (Pa.) acknowledges each board member's role, commitment and duties to the chamber board.
  • Code of Ethics - The Montgomery Ohio Chamber of Commerce Code of Ethical Practices sets forth guidelines to ensure that Chamber employees, directors, and all related parties maintain the highest ethical standards in the conduct of Chamber affairs.
  • Code of Conduct Board Sample - This code of conduct from the Robert C. Harris Nonprofit Center outlines the roles, commitments, and behaviors appropriate for members of the Board.
  • Code of Conduct and Conflicts of Interest Sample - This document from the Robert C. Harris Nonprofit Center communicates the general responsibilities to members of the Board of Directors and details the processes for identifying and handling conflicts of interest.
  • Conduct a Governance Review - This document from the Robert C. Harris Nonprofit Center provides suggestions for improving governance in several areas, including board organization and structure, mission, meetings, and strategic planning.
  • Risk Management for Chambers - Flowchart from the Robert C. Harris Nonprofit Center divides risk management considerations and relevant policies into three areas of concern: federal, state and workforce.
  • Board-Conduct Certificate - This is a sample conduct certificate from the Toledo Regional Chamber of Commerce (Ohio), which states that the person signing has read and agrees to the Code of Conduct for volunteers.
  • Board-Code of Conduct - This document applies to volunteer practices at the Toledo Regional Chamber of Commerce (Ohio).

Confidentiality

Board Assessment & Evaluation Samples

Web Resources

Videos, Webinars & ACCE U Resources

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Last Updated: 03/20/2018

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