Membership Management

Membership Management is the cornerstone of most dues-related organizations. Chambers of Commerce are no different. Recruiting, tracking, and retaining members involve many processes and staff. The membership department has many cross-team responsibilities including accounting, communications, and events. There are two major components of membership management: development and sales. The membership professional is often the face of the chamber and gives the first impression of the organization to the prospect. ACCE's Membership Development Division offers more networking and learning opportunities and all ACCE members are welcome to join.

For Standard Membership Formulas, see the Membership Retention page.

Specific Membership Topics

• Dues Models
• Tiered Dues
• Hybrid and Emerging Membership Models
• Multiple Membership Models
• Membership Management Software
• Membership Policies and Procedures
• Membership Sales
• Membership Drives (aka Member Campaigns)
• Membership Recruitment
• Membership Renewal
• Membership Retention
• New Member Orientation and Engagement
• Referral Programs
• Sales Department Management
• Young Professionals

ACCE Membership Resources

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FAQ Do you have samples and guidance on Member Surveys?

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• Learn more about ACCE's Membership Development Division
• Learn more about ACCE's annual Sales Training Conference
• Membership Statistics from ACCE's Operations Survey
• Horizon Initiative: Chambers 2025 Project
• The Nature of Belonging and Gathering - Article in Chamber Executive by Mick Fleming (Spring 2015)
• The Nature of Belonging and Gathering - Video
• ACCE's Chamber Revenue Models Whitepaper - How Membership Management fits in with revenue models and translates into revenue streams for your chamber (Dec 2013)

Convention & Seminar Resources

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FAQ I want to watch the prior years 60 Membership Ideas in 60 Minutes webinar recordings.

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2018 ACCE Annual Convention

• 60 Membership Ideas in 60 Minutes Audio (mp3)
• The Modern Member Audio (mp3)
• Peer Mindshare: Membership Development Audio (mp3) and Presentation (PDF)
• What Members Want Audio (mp3) and Presentation (PDF)

2017 ACCE Annual Convention

• Build a Community, Cultivate Memberships
• For Members, By Members
• Presentation
• Worksheet
• Ambassador Adoption Checklist
• Ambassador Committee Job Description
• Join a Committee handout
• Member Outreach Interview Guide
• Membership Cycle graphic
• How to use your membership
• Weekly Work Plan
• A Fresh Model for Different Membership Styles
• A Fresh Model for Different Membership Styles Presentation slides Free download
• Session recording - Available for purchase in the ACCE Store
• Journey Mapping and Automation: Keys to Robust Member Experiences
• Session recording - Available for purchase in the ACCE Store
• Presentation slides - Free download
• See more Membership webinars and session recordings

Related Topics

• Communicating Value
• Diversity and Inclusion
• Membership Groups:
• Ambassador Programs
• Peer Advisory Groups
• Young Professionals

Last Updated: 9/14/2018