Operations

Chambers must run the proverbial tight ship to survive. Money is never plentiful and there is always much to do. The members and communities chambers serve want more and more. Operational efficiencies are a must.

Specific Operations Topics

ADA Considerations
Annual Reports and Financial Reports (including Dashboards)
Audits
Being a Non-Profit Legally and Competitively
Benchmarking Operations

Net Promoter Score

Bookkeeping/Financial Management
Budgets
Business Plan
Business Reference Resources
Bylaws
Chamber Foundations with 501(c)(3) tax status
Chamber Office Space and Buildings
Disaster Preparedness and Recovery
Evaluating Programs
Fiduciary Responsibility
Financial Investments
Human Resources
RFPs
Safety and Security
Small Chambers
Strategic Planning
Technology Management

Overview of Operations: Resources, Samples, Presentations & Articles

The Data Says… Six Facts about Chambers - by Ian D. Scott, Chamber Executive magazine (Winter 2016)
Resource Alignment - article by Mick Fleming from the Horizon Initiative: Chambers 2025 issue of Chamber Executive magazine (Spring 2015)
Chamber Operations: The Art and Science of Effective Employee Feedback - by Joan Cozarat, M.Ed., Ed.S., and Joseph W. Cozart, Sr., CAM, Chamber Executive magazine, Summer 2008
Chamber Operations: Training on a Shoestring Budget - by Robert C. Harris, CAE, Chamber Executive magazine, Winter 2008
Inventory, Assess and Improve - by Bob Harris, CAE, Chamber Executive magazine, Summer 2007
Your Chamber of Commerce: A Guide to Starting and Growing a Chamber of Commerce - U.S. Chamber of Commerce (2006)
Sample Operational Documents collected from the US Chamber Accreditation Program

Convention & Seminar Resources

2014 Operations & Leadership Track Pack (5 Sessions) from the 2014 ACCE Annual Convention, available for purchase through the ACCE Store, includes tracks on:

Successes in Transportation Work
Your Staff: Here, There, and Everywhere

See also Your Staff: Here, There and Everywhere presentation by Anna Brewer, Director, Administrative Compliance, Insperity

Civility Now

See also Civility Now presentation by Lindy Broderick, CCE, CAE, Executive Vice President, Greater Shreveport Chamber of Commerce (La.)

Moon Missions: Creating Your Community's Future

See also Moon Missions: Creating Your Community's Future presentation by Cathi Hight, President, Hight Performance Group

How Tomorrow's Leaders Will Inspire Communities

See also How Tomorrow's Leaders Will Inspire Communities presentation by Bill Graham, President, Graham Corporate Communications

Operations Leadership Track Pack (6 sessions) from the 2013 ACCE Annual Convention, available for purchase through the ACCE Store

Videos, Webinars & ACCE University Resources

Chambers 2025 Video: Resource Alignment
The Certified Chamber Executive (CCE) Program - ACCE Webinar (October 2015)

Chamberpedia Home | Operations

Last Updated: 9/6/2017

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Operations

Specific Operations Topics

Overview of Operations: Resources, Samples, Presentations & Articles

Convention & Seminar Resources

Videos, Webinars & ACCE University Resources

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