Operations

Chambers must run the proverbial tight ship to survive. Money is never plentiful and there is always much to do. The members and communities chambers serve want more and more. Operational efficiencies are a must.

Specific Operations Topics

• ADA Considerations
• Annual Reports and Financial Reports (including Dashboards)
• Audits
• Being a Non-Profit Legally and Competitively
• Benchmarking Operations
• Net Promoter Score
• Bookkeeping/Financial Management
• Budgets
• Business Plan
• Business Reference Resources
• Bylaws
• Chamber Foundations with 501(c)(3) tax status
• Chamber Office Space and Buildings
• Disaster Preparedness and Recovery
• Evaluating Programs
• Fiduciary Responsibility
• Financial Investments
• Human Resources
• RFPs
• Safety and Security
• Small Chambers
• Strategic Planning
• Technology Management

Overview of Operations: Resources, Samples, Presentations & Articles

• The Data Says… Six Facts about Chambers - by Ian D. Scott, Chamber Executive magazine (Winter 2016)
• Resource Alignment - article by Mick Fleming from the Horizon Initiative: Chambers 2025 issue of Chamber Executive magazine (Spring 2015)
• Chamber Operations: The Art and Science of Effective Employee Feedback - by Joan Cozarat, M.Ed., Ed.S., and Joseph W. Cozart, Sr., CAM, Chamber Executive magazine, Summer 2008
• Chamber Operations: Training on a Shoestring Budget - by Robert C. Harris, CAE, Chamber Executive magazine, Winter 2008
• Inventory, Assess and Improve - by Bob Harris, CAE, Chamber Executive magazine, Summer 2007
• Your Chamber of Commerce: A Guide to Starting and Growing a Chamber of Commerce - U.S. Chamber of Commerce (2006)
• Sample Operational Documents collected from the US Chamber Accreditation Program

Convention & Seminar Resources

• 2014 Operations & Leadership Track Pack (5 Sessions) from the 2014 ACCE Annual Convention, available for purchase through the ACCE Store, includes tracks on:
• Successes in Transportation Work
• Your Staff: Here, There, and Everywhere
• See also Your Staff: Here, There and Everywhere presentation by Anna Brewer, Director, Administrative Compliance, Insperity
• Civility Now
• See also Civility Now presentation by Lindy Broderick, CCE, CAE, Executive Vice President, Greater Shreveport Chamber of Commerce (La.)
• Moon Missions: Creating Your Community's Future
• See also Moon Missions: Creating Your Community's Future presentation by Cathi Hight, President, Hight Performance Group
• How Tomorrow's Leaders Will Inspire Communities
• See also How Tomorrow's Leaders Will Inspire Communities presentation by Bill Graham, President, Graham Corporate Communications
• Operations Leadership Track Pack (6 sessions) from the 2013 ACCE Annual Convention, available for purchase through the ACCE Store

Videos, Webinars & ACCE University Resources

• Chambers 2025 Video: Resource Alignment
• The Certified Chamber Executive (CCE) Program - ACCE Webinar (October 2015)

Chamberpedia Home | Operations

Last Updated: 9/6/2017