Volunteers have always been extended workforce for chambers of commerce. Their positions range from governance and adhoc committees to ambassador programs and membership campaigns. Formal processes and procedures must be in place to manage these groups. Volunteers often play an important role in the organizationís strategic plan, financial health, and policy direction. Volunteer management includes recruitment, training, and succession planning.
General Resources for Volunteer Management:
Sample Volunteer Job Descriptions and Committee Guidelines
- See all chamber examples of Volunteer Management in ACCE's Samples Library.
- Committee Guidelines of the Billings Chamber of Commerce (Mont.) - Working with the Chamber's professional staff, volunteers help facilitate the programs and services that enhance the success of members and the greater business community. This set of Guidelines provide committee members with clear descriptions about expectations, duties, and responsibilities, for Committee Chairs, Committee Members, Staff Members, Chamber Board Liaisons. Guidelines provide Attendance Policy and Quorums, FAQs, and job descriptions for the committees.
- Committees Structure - Bonita Springs Chamber of Commerce (Fla.) explains the different committees of the board.
- Committee Handbook of the Champaign County Chamber of Commerce (Ill.) - Handbook is provided to every committee member at the Champaign County Chamber. The Handbook covers: role definitions (board members, committee members, staff members, chairpersons), qualities and duties of a Chairperson, and other responsibilities and actions of the volunteer committees. Includes signed contract form at end.
- Des Moines Downtown Chamber of Commerce (Iowa) Volunteer Tools:
- Greater Austin Chamber of Commerce (Texas) Volunteer Opportunities - This form lists volunteer opportunities for the Greater Austin's councils, committees, policy groups, and task force groups in their key focus areas.
- Greater Raleigh Chamber of Commerce (N.C.) Volunteer Opportunities - The Chamber establishes a variety of committees and task forces to accomplish its business plan. Web page includes a Volunteer Sign-Up Form example.
- Longview Chamber of Commerce (Texas) Volunteer Job Descriptions for Councils and Committees:
- Committee Guidelines - Michigan West Coast Chamber of Commerce defines various committee roles involving volunteers and staff and answers frequently asked questions about committee involvement.
- Committee Orientation Overview - Example from Outer Banks Chamber of Commerce (N.C.) explains various aspects of chamber committee involvement, as well as the roles of committee members and chairpersons.
- Rapid City Area Chamber of Commerce (S.D.) Committee Chairperson Job Description - Job description for a volunteer Committee Chairperson outlines the function and duties to serve the chamber.
Tips for Motivating Volunteers
- Membership Hack: The Gratitude Book - There's a simple way to say thanks to dedicated members who serve in volunteer positions--sign and send a gratitude book. Article by Tim Ebner, Association Now (April 7, 2017)
- Six Ways to Motivate Your Volunteers - Your volunteers are the lifeblood of your organization. Keep motivation high and show your appreciation with these great ideas from SCORE association. (February 21, 2013)
- Eliminate Volunteer Burnout at Your Chamber - Ideas to keep and recruit a dedicated group of volunteers. Blog post by Christina Green at FrankJKenny.com
- 4 Types of Members on Your Volunteer Bench - by Tim Ebner, Associations Now (October 25, 2017)
- Can volunteering help your career? - article by Jack Craver, BenefitsPro, highlights the proof that volunteering does a person good (November 2015).
- The Role of Board and Staff Liaisons to Committees - Robert C. Harris Nonprofit Center (Spring 2011)
- The Chamber Wants YOU! - by Cathi Hight, Chamber Executive article from February 2005. Explores the variety of reasons that members serve as volunteers, and presents ideas for meeting their expectations.
- Retaining Volunteers - by Cathi Hight, Chamber Executive article from February 2005. Discusses what motivates members to volunteer and how to meet their range of expectations.
- Whose Responsibility Is It? - by Ed McMillan, Chamber Executive (February 2005)
- Booking Volunteersí Time - by Ed McMillan, Chamber Executive (April 2004)
- Volunteer Membership Committees - by Linda Dickerhoof, Chamber Executive (February 2004)
- Articles on the Role of the Executive Director in Volunteer Management - From Energize Inc.
- Employee or Volunteer: What's the Difference? - article by Melanie Lockwood Herman from the Nonprofit Risk Management Center
- Forty Chamber Challenges: Boards, Committees, Strategic Planning, and Policy Adoption From the Robert C. Harris Nonprofit Center addresses four areas of persistent concern: boards and governance, committee management, strategic planning, and policy implementation. It identifies ten challenges related to each area, and suggests perspectives and solutions for each.
Books & e-Books
ACCE Partner Resources
- Chamber Success Kit - from ChamberMaster with an infographic on ďThe Secret to Recruiting and Keeping Volunteers," a practical guide on why people volunteer and why they donít.
- Nonprofit Thrive - a service to help grow nonprofits and their volunteer networks.
| Governance and Leadership
| Volunteer ManagementLast updated: 11/03/2017