Volunteers have always been extended workforce for chambers of commerce. Their positions range from governance and adhoc committees to ambassador programs and membership campaigns. Formal processes and procedures must be in place to manage these groups. Volunteers often play an important role in the organizationís strategic plan, financial health, and policy direction. Volunteer management includes recruitment, training, and succession planning.
Committee Guidelines of the Billings Chamber of Commerce (Mont.) - Working with the Chamber's professional staff, volunteers help facilitate the programs and services that enhance the success of members and the greater business community. This set of Guidelines provide committee members with clear descriptions about expectations, duties, and responsibilities, for Committee Chairs, Committee Members, Staff Members, Chamber Board Liaisons. Guidelines provide Attendance Policy and Quorums, FAQs, and job descriptions for the committees.
Committees Structure - Bonita Springs Chamber of Commerce (Fla.) explains the different committees of the board.
Committee Handbook of the Champaign County Chamber of Commerce (Ill.) - Handbook is provided to every committee member at the Champaign County Chamber. The Handbook covers: role definitions (board members, committee members, staff members, chairpersons), qualities and duties of a Chairperson, and other responsibilities and actions of the volunteer committees. Includes signed contract form at end.
Des Moines Downtown Chamber of Commerce (Iowa) Volunteer Tools:
Committee Guidelines - Michigan West Coast Chamber of Commerce defines various committee roles involving volunteers and staff and answers frequently asked questions about committee involvement.
Committee Orientation Overview - Example from Outer Banks Chamber of Commerce (N.C.) explains various aspects of chamber committee involvement, as well as the roles of committee members and chairpersons.
Membership Hack: The Gratitude Book - There's a simple way to say thanks to dedicated members who serve in volunteer positions--sign and send a gratitude book. Article by Tim Ebner, Association Now (April 7, 2017)
Six Ways to Motivate Your Volunteers - Your volunteers are the lifeblood of your organization. Keep motivation high and show your appreciation with these great ideas from SCORE association. (February 21, 2013)
The Chamber Wants YOU! - by Cathi Hight, Chamber Executive article from February 2005. Explores the variety of reasons that members serve as volunteers, and presents ideas for meeting their expectations.
Retaining Volunteers - by Cathi Hight, Chamber Executive article from February 2005. Discusses what motivates members to volunteer and how to meet their range of expectations.